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Trying to get interleaving turned off

cjkendo
Newbie
Posts: 9
Registered: 23-03-2010

Trying to get interleaving turned off

I'm hoping someone can give me some advise.  I requested on the 9th April to have Interleaving turned off on my line on Service Request 32878278.  Initially the request was completed and I was told it was turned off.  My router however, after being disconnected and turned off claimed to be connected on an interleaved path and not a Fast Path as expected.  Plusnet were fairly quick to find out the mistake was at BTs end who claimed it was off when it wasn't.  Last week I recieved another communication stating that Interleaving had finally been turned off.  I disconnected and shutdown my router for a good hour and when I reconnected it connected on....you guessed Interleaved Path.  Am I doing something wrong or expecting something that won't happen.