Trinitarian broadband!!!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Trinitarian broadband!!!
Re: Trinitarian broadband!!!
03-09-2014 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trinitarian broadband!!!
03-09-2014 9:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<102> Sep 3 18:46:09 SNTP Synchronised to server: 212.159.13.49
<37> Sep 3 19:45:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<102> Sep 3 19:46:09 SNTP Synchronised to server: 212.159.13.50
<37> Sep 3 19:55:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 20:05:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 20:13:38 LOGIN User admin logged in on [HTTP] (from 192.168.1.67)
<37> Sep 3 20:15:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 20:25:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 20:35:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 20:45:10 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<102> Sep 3 20:45:48 SNTP Synchronised to server: 212.159.13.49
<37> Sep 3 20:54:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<173> Sep 3 20:54:55 xDSL linestate down
<173> Sep 3 20:55:12 xDSL linestate down
<173> Sep 3 20:55:42 xDSL linestate down
<132> Sep 3 20:55:43 PPP link down (Internet) [146.90.25.]
<173> Sep 3 20:56:09 xDSL linestate up (ITU-T G.992.5; downstream: 12669 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.8 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 30.9 dB)
<38> Sep 3 20:56:12 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 3 20:56:12 PPP CHAP Receive challenge from rhost JUNOS (Internet)
<38> Sep 3 20:56:13 PPP CHAP Receive success (Internet)
<132> Sep 3 20:56:16 PPP link up (Internet) [146.200.151.]
<14> Sep 3 20:56:57 CONFIGURATION saved by TR69
<37> Sep 3 21:04:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 21:14:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
and also this one, just added
<173> Sep 3 21:23:43 xDSL linestate down
<173> Sep 3 21:24:00 xDSL linestate down
<132> Sep 3 21:24:30 PPP link down (Internet) [146.200.151.]
<173> Sep 3 21:24:30 xDSL linestate down
<173> Sep 3 21:24:56 xDSL linestate up (ITU-T G.992.5; downstream: 12549 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 13.0 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.1 dB)
<38> Sep 3 21:24:58 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 3 21:24:58 PPP CHAP Receive challenge from rhost PTN-AG04 (Internet)
<38> Sep 3 21:24:59 PPP CHAP Receive success (Internet)
<132> Sep 3 21:24:59 PPP link up (Internet) [91.125.174.]
<14> Sep 3 21:25:18 CONFIGURATION saved by TR69
<37> Sep 3 21:34:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 21:44:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<102> Sep 3 21:45:48 SNTP Synchronised again to server: 212.159.13.49
<37> Sep 3 21:54:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 3 22:04:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 3 22:13:14 FIREWALL icmp check (1 of 2): Protocol: ICMP Src ip: 83.69.123.226 Dst ip: 91.125.174.177 Type: Destination Unreachable Code: Communication Administratively Prohibited
{admin}
I've never had so many in any one day before!
![Cry Cry](/html/@6B4B63041062049E874E6843927E9ADE/images/emoticons/cry.gif)
![Cry Cry](/html/@6B4B63041062049E874E6843927E9ADE/images/emoticons/cry.gif)
![Cry Cry](/html/@6B4B63041062049E874E6843927E9ADE/images/emoticons/cry.gif)
Re: Trinitarian broadband!!!
03-09-2014 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trinitarian broadband!!!
03-09-2014 10:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trinitarian broadband!!!
04-09-2014 12:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<173> Sep 2 21:27:55 xDSL linestate down
<173> Sep 2 21:32:14 xDSL linestate down
<173> Sep 2 21:47:48 xDSL linestate down
<173> Sep 3 20:54:55 xDSL linestate down
<173> Sep 3 21:23:43 xDSL linestate down
I still think this could be something being switched on and/or off whether automatically or manually I don't know.
avodat, can you think of anything you may have switched on or off at those sort of times, or anything that may do so automatically.
It's odd that this has only started since the builders started work on your bathroom. Have they finished yet?
Is there an Immersion tank in the bathroom? If so, is it a new one?
My turn to clutch at straws - have they replaced any pipework with plastic pipe? Have they moved or altered any electrical earth wires?
Have they altered or added any electrical wiring?
Also can you look at your ticket to see if there are any notes on it with anyone trying to do anything in that time frame?
One other straw, perhaps Adam can check with BTw/OR whether they were doing any work inside your exchange the last 2 nights.
Edit: to be explicit, that's not specifically on your line, other exchange work which may have affected yours indirectly.
Re: Trinitarian broadband!!!
04-09-2014 7:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<173> Sep 4 00:33:16 xDSL linestate down
<132> Sep 4 00:33:47 PPP link down (Internet) [91.125.142.]
<173> Sep 4 00:33:47 xDSL linestate down
<173> Sep 4 00:34:13 xDSL linestate up (ITU-T G.992.5; downstream: 12646 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.8 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.3 dB)
<38> Sep 4 00:34:16 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 00:34:16 PPP CHAP Receive challenge from rhost JUNOS (Internet)
<38> Sep 4 00:34:17 PPP CHAP Receive success (Internet)
<132> Sep 4 00:34:20 PPP link up (Internet) [80.189.193.]
<14> Sep 4 00:34:34 CONFIGURATION saved by TR69
<173> Sep 4 00:37:38 xDSL linestate down
<173> Sep 4 00:37:56 xDSL linestate down
<173> Sep 4 00:38:26 xDSL linestate down
<132> Sep 4 00:38:27 PPP link down (Internet) [80.189.193.]
<173> Sep 4 00:38:52 xDSL linestate up (ITU-T G.992.5; downstream: 12635 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.8 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.2 dB)
<38> Sep 4 00:38:56 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 00:38:56 PPP CHAP Receive challenge from rhost PTW-AG03 (Internet)
<38> Sep 4 00:38:57 PPP CHAP Receive success (Internet)
<132> Sep 4 00:38:57 PPP link up (Internet) [146.90.154.]
<14> Sep 4 00:39:43 CONFIGURATION saved by TR69
<173> Sep 4 00:41:30 xDSL linestate down
<173> Sep 4 00:41:47 xDSL linestate down
<173> Sep 4 00:42:17 xDSL linestate down
<132> Sep 4 00:42:17 PPP link down (Internet) [146.90.154.]
<173> Sep 4 00:42:44 xDSL linestate up (ITU-T G.992.5; downstream: 12576 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 13.0 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.1 dB)
<38> Sep 4 00:42:46 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 00:42:46 PPP CHAP Receive challenge from rhost JUNOS (Internet)
<38> Sep 4 00:42:47 PPP CHAP Receive success (Internet)
<132> Sep 4 00:42:47 PPP link up (Internet) [84.51.184.]
<14> Sep 4 00:43:28 CONFIGURATION saved by TR69
<102> Sep 4 00:45:48 SNTP Synchronised again to server: 212.159.13.50
<132> Sep 4 01:45:23 PPP link down (Internet) [84.51.184.]
<100> Sep 4 01:46:34 SNTP Unable to contact server: 198.18.1.11
<38> Sep 4 01:50:59 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 01:50:59 PPP CHAP Receive challenge from rhost PCL-AG01 (Internet)
<38> Sep 4 01:50:59 PPP CHAP Receive success (Internet)
<132> Sep 4 01:51:00 PPP link up (Internet) [87.115.51.]
<14> Sep 4 01:51:14 CONFIGURATION saved by TR69
<102> Sep 4 02:46:34 SNTP Synchronised to server: 212.159.6.9
<173> Sep 4 03:04:11 xDSL linestate down
<173> Sep 4 03:04:29 xDSL linestate down
<173> Sep 4 03:04:59 xDSL linestate down
<132> Sep 4 03:05:02 PPP link down (Internet) [87.115.51.]
<173> Sep 4 03:05:25 xDSL linestate up (ITU-T G.992.5; downstream: 12602 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.9 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.4 dB)
<38> Sep 4 03:05:27 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 03:05:28 PPP CHAP Receive challenge from rhost PTN-AG04 (Internet)
<38> Sep 4 03:05:28 PPP CHAP Receive success (Internet)
<132> Sep 4 03:05:29 PPP link up (Internet) [91.125.147.]
<14> Sep 4 03:06:15 CONFIGURATION saved by TR69
<173> Sep 4 03:32:53 xDSL linestate down
<173> Sep 4 03:33:11 xDSL linestate down
<132> Sep 4 03:33:36 PPP link down (Internet) [91.125.147.]
<173> Sep 4 03:33:41 xDSL linestate down
<173> Sep 4 03:34:07 xDSL linestate up (ITU-T G.992.5; downstream: 12620 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.6 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.6 dB)
<38> Sep 4 03:34:11 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 03:34:11 PPP CHAP Receive challenge from rhost PCL-AG07 (Internet)
<38> Sep 4 03:34:11 PPP CHAP Receive success (Internet)
<132> Sep 4 03:34:12 PPP link up (Internet) [31.185.209.]
<14> Sep 4 03:34:56 CONFIGURATION saved by TR69
<173> Sep 4 03:42:39 xDSL linestate down
<173> Sep 4 03:42:56 xDSL linestate down
<132> Sep 4 03:43:24 PPP link down (Internet) [31.185.209.]
<173> Sep 4 03:43:26 xDSL linestate down
<173> Sep 4 03:43:53 xDSL linestate up (ITU-T G.992.5; downstream: 12661 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.7 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.8 dB)
<38> Sep 4 03:43:55 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 03:43:56 PPP CHAP Receive challenge from rhost JUNOS (Internet)
<38> Sep 4 03:43:56 PPP CHAP Receive success (Internet)
<132> Sep 4 03:43:59 PPP link up (Internet) [80.189.39.]
<84> Sep 4 03:44:29 IDS scan parser : tcp port scan: 31.13.90.17 scanned at least 10 ports at 80.189.39.231. (1 of 1) : 31.13.90.17 80.189.39.231 40 89 TCP 443->58409 [...R..] seq 3757797178 ack 0 win 0
<14> Sep 4 03:44:40 CONFIGURATION saved by TR69
<102> Sep 4 03:46:34 SNTP Synchronised to server: 212.159.6.10
<37> Sep 4 03:54:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 4 03:56:21 FIREWALL icmp check (1 of 8): Protocol: ICMP Src ip: 114.30.248.134 Dst ip: 80.189.39.231 Type: Destination Unreachable Code: Port Unreacheable
<81> Sep 4 03:58:03 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 209.148.91.22 Dst ip: 80.189.39.231 Type: Destination Unreachable Code: Port Unreacheable
<37> Sep 4 04:04:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 4 04:09:47 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 221.204.51.50 Dst ip: 80.189.39.231 Type: Destination Unreachable Code: Port Unreacheable
<173> Sep 4 04:12:38 xDSL linestate down
<173> Sep 4 04:12:56 xDSL linestate down
<132> Sep 4 04:13:23 PPP link down (Internet) [80.189.39.]
<173> Sep 4 04:13:26 xDSL linestate down
<173> Sep 4 04:13:52 xDSL linestate up (ITU-T G.992.5; downstream: 12624 kbit/s, upstream: 440 kbit/s; output Power Down: 20.8 dBm, Up: 12.7 dBm; line Attenuation Down: 23.0 dB, Up: 10.8 dB; snr Margin Down: 6.1 dB, Up: 31.3 dB)
<38> Sep 4 04:13:55 PPP CHAP Receive challenge from rhost bras-red6.wv (Internet)
<38> Sep 4 04:13:56 PPP CHAP Receive challenge from rhost JUNOS (Internet)
<38> Sep 4 04:13:56 PPP CHAP Receive success (Internet)
<132> Sep 4 04:13:56 PPP link up (Internet) [46.208.168.]
<14> Sep 4 04:14:37 CONFIGURATION saved by TR69
<37> Sep 4 04:14:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 04:24:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 04:34:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 4 04:39:57 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 173.42.87.182 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<37> Sep 4 04:44:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 4 04:46:28 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 60.221.20.252 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<102> Sep 4 04:46:34 SNTP Synchronised again to server: 212.159.6.10
<37> Sep 4 04:54:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 05:04:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 05:14:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 05:24:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 05:34:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<37> Sep 4 05:44:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 4 05:46:32 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 63.195.68.169 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<102> Sep 4 05:46:34 SNTP Synchronised again to server: 212.159.6.10
<37> Sep 4 05:54:48 LOGIN wireless station [80:c1:6e:8f:86:38] can't get authorized.
<81> Sep 4 05:55:10 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 74.197.179.234 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Communication Administratively Prohibited
<81> Sep 4 06:07:31 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 171.93.225.88 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<81> Sep 4 06:12:16 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 89.207.74.55 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<81> Sep 4 06:23:01 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 110.46.222.226 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<81> Sep 4 06:30:33 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 125.82.77.137 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<81> Sep 4 06:33:04 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 120.212.69.87 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<81> Sep 4 06:37:46 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 101.85.95.190 Dst ip: 46.208.168.10 Type: Destination Unreachable Code: Port Unreacheable
<102> Sep 4 06:46:34 SNTP Synchronised to server: 212.159.13.50
{admin}
Re: Trinitarian broadband!!!
04-09-2014 7:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
avodat, can you think of anything you may have switched on or off at those sort of times, or anything that may do so automatically. I make a cup of tea, as I have done for years, near 9p,m at night. It is not a new kettle, but some of those times are far too late. I haven't been making tea since midnight as on the latest batch of glitches
It's odd that this has only started since the builders started work on your bathroom. Have they finished yet? They were tiling yesterday, will not work Sat or Sun and will finish next Tuesday
Is there an Immersion tank in the bathroom? If so, is it a new one? There is no power in the bathroom - there will be new lights and a new shower but they are NOT in place yet. There is no immersion tank or storage radiators in the house
My turn to clutch at straws - have they replaced any pipework with plastic pipe? Have they moved or altered any electrical earth wires? I'm sure the answer will be yes to the first of those but NO electrical equipment is operational in the bathroom at the moment
Have they altered or added any electrical wiring? Yes, but there is no power in the bathroom - the new shower and the new lighting etc have not been connected or installed
Also can you look at your ticket to see if there are any notes on it with anyone trying to do anything in that time frame? Nothing there apart from the ticket is being kept open because of continued disconnections
One other straw, perhaps Adam can check with BTw/OR whether they were doing any work inside your exchange the last 2 nights I hope he has!
Re: Trinitarian broadband!!!
04-09-2014 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: avodat Also can you look at your ticket to see if there are any notes on it with anyone trying to do anything in that time frame? Please remind me how to do this
You log into the Portal Member Centre (My Account) and goto "Questions" . Try this link will hopefully go there (via login)
Quote from: avodat Is there an Immersion tank in the bathroom? If so, is it a new one? There is no power in the bathroom - there will be new lights and a new shower but they are NOT in place yet. There is no immersion tank or storage radiators in the house
How is your hot water currently heated then, or is it off with the central heating?
Quote from: avodat My turn to clutch at straws - have they replaced any pipework with plastic pipe? Have they moved or altered any electrical earth wires? I'm sure the answer will be yes to the first of those but NO electrical equipment is operational in the bathroom at the moment
There does not need to be electrical equipment in the bathroom BUT there ought to have been/might have been what's called earth bonding wires on the pipework - they need to be asked if they have removed any such wires (even though new ones must be connected later).
Quote from: avodat Have they altered or added any electrical wiring? Yes, but there is no power in the bathroom - the new shower and the new lighting etc have not been connected or installed
They may have done some preparatory work and been investigating wiring or moving some or made initial or temporary connections - they need to be asked.
And where did they plug their equipment in when they arrived? I'm not suggesting that anything was their fault, but I find it too much of a coincidence that we are seeing drops now that we didn't see before work started.
Also too much of a coincidence they arrived yesterday and there was immediately a power glitch which resulted in a cold start of the modem/router.
Now, right this moment I have had a thought - you are currently plugged in the hall with an extension power lead. Is there any chance that this lead may have been "disturbed" in anyway by people walking in the hall. Indeed is it possible that you may have walked in the hall when that cold start occurred around 0933 yesterday?
With regard to the previous electrical questions, I am mindful of the age of the property and the general state that you've mentioned - a minor disturbance of electrical items could result in electrical problems not previously seen. I am being cautious.
Quote from: avodat One other straw, perhaps Adam can check with BTw/OR whether they were doing any work inside your exchange the last 2 nights I hope he has!
This is not something that would normally be done and he would have to contact BTw/OR to find out. We are trying to find possible explanations for the xDSL drops that we hadn't previously seen and eliminating as many possibilities as possible would be a good idea.
Edit: to be explicit this is not work specifically on your line, but general exchange work that may have had an indirect effect.
Did you have any more xDSL linestate downs last night?
Re: Trinitarian broadband!!!
04-09-2014 9:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: avodat on Today at 07:26
Also can you look at your ticket to see if there are any notes on it with anyone trying to do anything in that time frame? Please remind me how to do this
You log into the Portal Member Centre (My Account) and goto "Questions" . Try this link will hopefully go there (via login) Our posts crossed - there is nothing on the ticket
Quote from: avodat on Today at 07:26
Is there an Immersion tank in the bathroom? If so, is it a new one? There is no power in the bathroom - there will be new lights and a new shower but they are NOT in place yet. There is no immersion tank or storage radiators in the house
How is your hot water currently heated then, or is it off with the central heating?Combi boiler that is the kitchen and it has been there since before I arrived 3.6 years ago
Quote from: avodat on Today at 07:26
My turn to clutch at straws - have they replaced any pipework with plastic pipe? Have they moved or altered any electrical earth wires? I'm sure the answer will be yes to the first of those but NO electrical equipment is operational in the bathroom at the moment
There does not need to be electrical equipment in the bathroom BUT there ought to have been/might have been what's called earth bonding wires on the pipework - they need to be asked if they have removed any such wires (even though new ones must be connected later). I know what bonding is, and I suspect they may well have removed or changed the wiring - but the electric wiring was done on Monday/Tuesday, so that the ceiling could be fitted in place, not Wednesday
Quote from: avodat on Today at 07:26
Have they altered or added any electrical wiring? Yes, but there is no power in the bathroom - the new shower and the new lighting etc have not been connected or installed
They may have done some preparatory work and been investigating wiring or moving some or made initial or temporary connections - they need to be asked. If that was the case it would have been Tuesday, not Wednesday
And where did they plug their equipment in when they arrived? I'm not suggesting that anything was their fault, but I find it too much of a coincidence that we are seeing drops now that we didn't see before work started. In the kitchen
Also too much of a coincidence they arrived yesterday and there was immediately a power glitch which resulted in a cold start of the modem/router.
Now, right this moment I have had a thought - you are currently plugged in the hall with an extension power lead. Is there any chance that this lead may have been "disturbed" in anyway by people walking in the hall. Indeed is it possible that you may have walked in the hall when that cold start occurred around 0933 yesterday? It may have been, but it is where you guys asked me to put it - it is inside the front door! As such I or they could have brushed a foot against the power cable -but the router is underneath a table that stands about 14 inches high so they, or I, would have to purposely touch, knock or kick it. They are aware of the router being there and these investigations.
With regard to the previous electrical questions, I am mindful of the age of the property and the general state that you've mentioned - a minor disturbance of electrical items could result in electrical problems not previously seen. I am being cautious. Only an electrician would be able to measure such changes - a full inspection of the electrics of the house will be carried out on 15th September for the Landlords' Certificate to be issued (this is NOT related to any problems or the bathroom - it is mere coincidence)
Quote from: avodat on Today at 07:26
One other straw, perhaps Adam can check with BTw/OR whether they were doing any work inside your exchange the last 2 nights I hope he has!
This is not something that would normally be done and he would have to contact BTw/OR to find out. We are trying to find possible explanations for the xDSL drops that we hadn't previously seen and eliminating as many possibilities as possible would be a good idea.
Did you have any more xDSL linestate downs last night? See my other post this morning - yes there were more glitches in the early hours
Re: Trinitarian broadband!!!
04-09-2014 9:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trinitarian broadband!!!
04-09-2014 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frankly, right at this time I see no point in the modem/router remaining in the hall, if anything, matters are worse. You may need to plug it back again there if a engineer is going to attend at some future date.
With regards to Adam checking exchange work, I've edited my original posts to be explicit that this meant general exchange work that could have indirectly affected your line, there looks to be some PPP drops that were most likely BT maintenance, but it's the xDSL ones that are also of greater interest. I'll come back to those in a follow on post, sorry, I missed your first post this morning.
Re: Trinitarian broadband!!!
04-09-2014 9:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just a reminder that just because you've had equipment before May this year doesn't mean it can't now be a problem. Things can go faulty! For example you mentioned the combi boiler was there before you! Not that I think that it may causing any of the recent issues - timings are not consistent for a start - just a point to bear in mind though - things can go faulty!
Do you know what the wireless station is that can't get authorised? This also cropped up in yesterday's logs.
Re: Trinitarian broadband!!!
04-09-2014 9:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Trinitarian broadband!!!
04-09-2014 10:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also I think we can dispense with the theory about this being dusk/dawn related as this lot started just after midnight.
I've listed the start of each xDSL down below.
<173> Sep 4 00:32:59 xDSL linestate down
<173> Sep 4 00:37:38 xDSL linestate down
<173> Sep 4 00:41:30 xDSL linestate down
<173> Sep 4 03:04:11 xDSL linestate down
<173> Sep 4 03:32:53 xDSL linestate down
<173> Sep 4 03:42:39 xDSL linestate down
<173> Sep 4 04:12:38 xDSL linestate down
This is now getting very silly. I suggest, use the disconnect method mentioned way back in this thread, move the modem/router back to it's normal location and we'll see if this issue continues. If so, I think an alternative modem/router would be the thing to try next. I'll send you a PM.
PS. Red is a harsh colour to reply in, Blue would be nicer
![Wink Wink](/html/@ED8EAB3707DE077FFF94EEBAB958E3C6/images/emoticons/wink.gif)
PPS Thanks for the FING tip, noted for future reference.
PPPS as an aside there were some PPP session CHAP challenges like the following
<38> Sep 4 03:43:56 PPP CHAP Receive challenge from rhost JUNOS (Internet)
Not a Plusnet Gateway name I recognise, will be curious to learn more.
Re: Trinitarian broadband!!!
04-09-2014 10:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
![Smiley Smiley](/html/@39650D28FE4EA73A5BA77CFD0A477003/images/emoticons/smiley.gif)
Will move router back on Saturday - the builders are not here that day
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page