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Broadband speed terrible

chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Broadband speed terrible

Hi
I'm still having problems with my broadband .
Its constantly drooping off and the speeds are 0.508mb
The internet was fine until BT speed 2 weeks cutting ivy off poles and digging around the wires.
I need this sorted out.
Regards
Chris


3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed terrible

I assume that you have reported a fault - haven't they given a time for when it is expected to be fixed
chris2005
Grafter
Posts: 74
Registered: ‎05-08-2010

Re: Broadband speed terrible

Hi Oldjim
I was on last week about the problem I was experiencing but when checked from the plusnet side they said everything seemed OK.
MY ping is 1756  download speed is 0.508mb
I've rebooted the router and unplugged to give it a fresh start but still no good.
Regards
Chris
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Broadband speed terrible

Can you post the information requested here and we should be able to advise http://community.plus.net/forum/index.php/topic,96155.0.html