Ticket Nudge Please

[#1]

Hi no direct feedback from my ticket 67509992 can someone from PN give it  nudge for me please - thanks.

[#2]

Hi,
It looks as though your profile has become 'stuck'. I'll get that nudged first thing in the morning for you.

[#3]

Thanks - would be appreciated - looks ok my side but the profile on BT wholesale side seems to be wrong - again thanks

[#4]

Hi Midville,
I placed a SNR reset on your line that will hopefully sort your IP profile out, this usually takes around four hours to complete.

[#5]

Thanks Chris very helpful and appreciated - could you please pass this solution onto the people who review the tickets / my questions as it may benefit other customers and provide a quicker resolution to this fault / type of  issue.
Again thanks

[#6]

Many thanks for getting back to us.
This issue is something that our Faults Team are aware of and we will continue to be vigilant in such cases moving forward.
Please let us know if there is anything further we can do to help.

[#7]

Hi Chris / PN still no joy this end
Still have this via BTW Performance Test:
FAQ


1. Best Effort Test:  -provides background information.
Download  Speed
1.92 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.92 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps

[#8]

Bump No change  - thanks

[#9]

Hi,
I'm working on this now for you. I am just awaiting a further response from our suppliers.

[#10]

Right, that should be sorted for you now.
Sorry about that.

[#11]

Thanks looks to be back to normal - Again thanks