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Switching to EE

RadioFox
Pro
Posts: 286
Thanks: 99
Fixes: 1
Registered: ‎22-02-2015

Re: Switching to EE

@Baldrick1 That's an interesting question about being forced onto FTTP when you are transferred to EE. I'm currently FTTC, & will be transferring to EE. The email I received simply said that I will receive a replacement hub. Nothing about having to have FTTP installed. I'm in a FTTP priority area. There was no mention in the FAQ on the Plusnet website either.

I know that the email was a generic one, but you would have thought that Plusnet would have mentioned somewhere that you will need a FTTP installation if you are in a priority area.

btw...I received another call from 01438 989277 today. Same result as yesterday. Answered within a few seconds, but no one at the other end. If they do ever decide to speak to me, I could ask them that question. No doubt they will try again tomorrow!

Baldrick1
Moderator
Moderator
Posts: 14,504
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Registered: ‎30-06-2016

Re: Switching to EE

@RadioFox 

Thanks for the information, please come back and tell us how it pans out.

Moderator and Customer
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RadioFox
Pro
Posts: 286
Thanks: 99
Fixes: 1
Registered: ‎22-02-2015

Re: Switching to EE

@Baldrick1 I received another call from that number this morning. I asked about whether I would be forced to move to FTTP, as I'm on a priority exchange. She said that I would be moved to FTTP as part of the transfer.

I don't know if it would be the same if I wasn't on a priority exchange.

bmc
Seasoned Hero
Posts: 5,762
Thanks: 2,125
Fixes: 113
Registered: ‎28-02-2017

Re: Switching to EE

@RadioFox 

I seem to recall you have other posts running but you are not forced to move to EE. You can stay with PN and move your phone service (if required) to a VOIP supplier.

 

However, either way I believe you have no choice but to move to FTTP.

 

Brian

RadioFox
Pro
Posts: 286
Thanks: 99
Fixes: 1
Registered: ‎22-02-2015

Re: Switching to EE

@bmc Oh yes. I had choices, but I wanted the easiest way out for now, so decided to do nothing & let Plusnet transfer me to EE. Depending how the service with EE goes, I can decide when the remaining contract is up what to do next.

It's been over 30 days since the first email, so I assume I will be contacted soon about the actual transfer. My only query was about FTTP, as there was no mention of that in the email. The woman I spoke to thinks that it should have been mentioned. 

Saltyseas
Newbie
Posts: 5
Registered: ‎20-02-2024

Re: Switching to EE

Will I loose all phones in my house and only have one near the router. How can I have multiple phones around the house as I do now please..

MisterW
Superuser
Superuser
Posts: 19,913
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Registered: ‎30-07-2007

Re: Switching to EE

@Saltyseas have a read of this https://support.aa.net.uk/VoIP_How_to:_Voice_reinjection it explains how to reuse the existing wiring and sockets with voip (digital voice)

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tags (1)
RadioFox
Pro
Posts: 286
Thanks: 99
Fixes: 1
Registered: ‎22-02-2015

Re: Switching to EE

@Saltyseas  Are all of your phones corded or cordless?

As well as @MisterW suggestion, you can order a free adapter from EE to enable a phone to be connected wirelessly. 

Digital Home Phone Adapter | Device Help | EE

If you need more, I think you have to buy them. They are on Amazon for around £10.

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Saltyseas
Newbie
Posts: 5
Registered: ‎20-02-2024

Re: Switching to EE

thanks