Switching to EE

[#1]

@Baldrick1 That's an interesting question about being forced onto FTTP when you are transferred to EE. I'm currently FTTC, & will be transferring to EE. The email I received simply said that I will receive a replacement hub. Nothing about having to have FTTP installed. I'm in a FTTP priority area. There was no mention in the FAQ on the Plusnet website either.

I know that the email was a generic one, but you would have thought that Plusnet would have mentioned somewhere that you will need a FTTP installation if you are in a priority area.

btw...I received another call from 01438 989277 today. Same result as yesterday. Answered within a few seconds, but no one at the other end. If they do ever decide to speak to me, I could ask them that question. No doubt they will try again tomorrow!

[#2]

@RadioFox 

Thanks for the information, please come back and tell us how it pans out.

[#3]

@Baldrick1 I received another call from that number this morning. I asked about whether I would be forced to move to FTTP, as I'm on a priority exchange. She said that I would be moved to FTTP as part of the transfer.

I don't know if it would be the same if I wasn't on a priority exchange.

[#4]

@RadioFox 

I seem to recall you have other posts running but you are not forced to move to EE. You can stay with PN and move your phone service (if required) to a VOIP supplier.

However, either way I believe you have no choice but to move to FTTP.

Brian

[#5]

@bmc Oh yes. I had choices, but I wanted the easiest way out for now, so decided to do nothing & let Plusnet transfer me to EE. Depending how the service with EE goes, I can decide when the remaining contract is up what to do next.

It's been over 30 days since the first email, so I assume I will be contacted soon about the actual transfer. My only query was about FTTP, as there was no mention of that in the email. The woman I spoke to thinks that it should have been mentioned. 

[#6]

Will I loose all phones in my house and only have one near the router. How can I have multiple phones around the house as I do now please..

[#7]

@Saltyseas have a read of this https://support.aa.net.uk/VoIP_How_to:_Voice_reinjection it explains how to reuse the existing wiring and sockets with voip (digital voice)

[#8]

@Saltyseas  Are all of your phones corded or cordless?

As well as @MisterW suggestion, you can order a free adapter from EE to enable a phone to be connected wirelessly. 

Digital Home Phone Adapter | Device Help | EE

If you need more, I think you have to buy them. They are on Amazon for around £10.

[#9]

thanks

[#10]

I have received an email telling me that my connection is about to be upgraded and as I have a Plus.Net telephone account I will be ported over to EE.

As my email has already been ported over to Greenby I assume (and hope) that my email connection will remain unchanged and I will still have the full two years of fully paid-for service before Greenby start asking me for money. Am I correct?

re: the digital home adapter, are there Ethernet versions? I ask because I am sensitive to too much wifi and also I have a pacemaker. In my house I have a fully wired Ethernet network.

Will I need to dial the area code when making phone calls? I am in London and at present do not bother with the 020 area code.

Thanks, Simon

[#11]

The Greenby arrangement has started already, and Plusnet have paid them.  it qill continue for the two years from when you changed over

The EE router has a standard BT telephone socket which should (*) work so you can totally avoid wifi and DECT by just plugging in an analogue phoneor, with a bit of work, your existing house wiring

* There are several reports of this being troublesome.

[#12]

@spsmiler The only adapters supplied by EE are the wireless ones & work on DECT frequencies. How many phones do you have in your house? I assume they are all wired, rather than cordless.

You need to dial the area code when you go over to digital voice.

[#13]

This is the link to the user guide and RF information:

https://ee.co.uk/content/dam/help/user-guides/ee_home_phone_adapter_ug_v4.pdf

1900MHz, +24dBm (250mW)

My neighbour though got given free handsets (not these adaptors) when they failed to make the phone socket on the router work.

[#14]

If your internal telephone cabling is all routed directly back to the master socket, then you can have that changed to a secondary socket and use a BT Male to Male cable from said secondary socket in to the green port on the back of your EE router.

That will duplicate the existing internal wiring without the need for DECT Cordless Phones and/or the EE Digital Voice Adaptors.

A local telephone engineer or old-school electrician will help you here if you don't know what I'm talking about.

If it goes via an exchange type of set up, it'll be a bit more complicated changing it over, but certainly possible.

[#15]

Thank you everyone for your replies.

At present (using copper wire) we have two DECT walkabout phones and two hard-wired corded phones. The DECT phones are sometimes unreliable and conk out. Its not a battery charge issue as they show well-charged batteries.

When I moved in to this house I took advantage of the raised floorboards whilst plumbers installed a new hot water heating system and in the evenings I went below the floorboards to install phone sockets (and Ethernet ports) in six rooms around the house. - including two bedrooms and a garden shed!