Speed much lower than estmated speed..
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Re: Speed much lower than estmated speed..
28-02-2013 1:45 PM
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He also stated that it was within acceptable limits and that there was nothing that could be done, a point echoed by the PN team. It seems there is something that could be done.
My cabinet is about 450m away so the slowdown must be somewhere in that 450 m.
Re: Speed much lower than estmated speed..
28-02-2013 4:38 PM
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Quote from: RealAleMadrid I must admit I am puzzled by Chris' post above stating that "the engineer has tested the E-side of the network (Between the Green Cabinet and Local Exchange)" - I thought Dai's problem was poor speed on an FTTC connection and his phone was working normally. If there is a cable problem affecting FTTC speed the D-side needs to be checked, it seems odd that BTOR have wasted engineers time checking the wrong section of cable but being BT it doesn't surprise me!!
It's not something I specifically asked for them to do, however BT Openreach will always check the E-side regardless, especially if access to the customers premises is not given. My main concern is the D-side, and this should have been rectified this morning, I'm awaiting further information on this.
Re: Speed much lower than estmated speed..
28-02-2013 6:18 PM
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Re: Speed much lower than estmated speed..
28-02-2013 7:45 PM
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Re: Speed much lower than estmated speed..
28-02-2013 7:46 PM
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Literally just come off the phone to our suppliers now. BT Openreach have been out today and have managed to get that portion of the faulty cabling replaced. This doesn't appear to have affected your connection rate though I'm afraid. The length of the copper cable from the cabinet to the Distribution Point is 1 mile, which is likely where a lot of loss is occurring. Given this, I would say that the original estimates given were quite a way out from reality, given the length, I'm really sorry for this.
We do have the option of trying your line on a different cable completely but, again, whether or not this is going to increase the speeds, is difficult to tell. The speeds you are getting now are at around 23-25Mbps. If you'd like that cable swapping, let me know and I'd be happy to get that arranged for you. I'm honestly really sorry that I've not been able to improve things for you
Re: Speed much lower than estmated speed..
28-02-2013 7:47 PM
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Re: Speed much lower than estmated speed..
28-02-2013 7:51 PM
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Re: Speed much lower than estmated speed..
28-02-2013 7:53 PM
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Re: Speed much lower than estmated speed..
28-02-2013 8:30 PM
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Re: Speed much lower than estmated speed..
28-02-2013 8:51 PM
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Re: Speed much lower than estmated speed..
28-02-2013 8:58 PM
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Re: Speed much lower than estmated speed..
28-02-2013 9:14 PM
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Re: Speed much lower than estmated speed..
28-02-2013 9:31 PM
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Re: Speed much lower than estmated speed..
01-03-2013 12:26 PM
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Re: Speed much lower than estmated speed..
01-03-2013 1:22 PM
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It wouldn't have been needed as your profile is set to 20M-40M, meaning that if your connection were to improve, it would have done so automatically, I made sure that was in place just in case there was any increase.
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