Slow broadband
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- Re: Slow broadband
Slow broadband
18-09-2015 9:09 PM
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My bb speed has been painful for the last 2 weeks. There was an issue with the line but Open reach said they fixed it.
My telephone line doesn't have a constant dial tone but works fine, the noise test is also fine.
I am connected directly to the master socket and followed all guides on here. Also tried 2 microfilters.
My line speed according to plusnet is 0.2
BTW results show line is fine but DL speed of 0.22 and ul of 0.77, upstream rate IP profile 0.83.
Sagemcom Router itself states:
Data rate 916/283
Max data rate 916/4464
Noise margin 6.1/6.2
Line attenuation 33.8/55.0
Not sure where the issue is, it was fine until 2 weeks ago but doing anything has been near impossible for 2 weeks on the BB.
Any suggestions? Thanks
Re: Slow broadband
18-09-2015 10:43 PM
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A warm welcome to the forums.
Can you please post the full set of information from the 3 sources.
The router stats look odd - the data rate is depressingly low, yet the MAX rate looks very good for the line's attenuation. Sight of the error counts might indicate why the synch speed is so low.
The partial BTw speed test results posted omit key information (DS IP profile).
The non "constant dial tone" is disconcerting - exactly what do you mean? Does the dial tone 'warble'? Is it possible that you have Voicemail (1571) set and you have a waiting message? See http://www.plus.net/support/phone/call_features.shtml#howToUse
BT call this service "BT Call Minder - their help page says...
Quote from: http You'll know there's a new message in your mailbox because of the stutter dial tone on the line.
If you do not have this feature then the strange dial tone need checking out - it could indicate a fault with the line - BTOR's claim of a fix can only be for faults they could detect and locate on the day of their visit. A BTOR line check is only as good as a car MOT - it was alright on the day tested - it is not an assurance that the vehicle (the line) is sound!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband
19-09-2015 10:48 AM
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Normally we would recommend working through our online troubleshooter but due to maintenance it's down until 5pm.
I'd recommend going through the steps Townman advised you on.
Re: Slow broadband
19-09-2015 10:54 AM
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The drops in connection are due to it going down itself and me changing filters etc.
Can you explain what you mean by banding?
I'll rerun the searches later and post my findings
Re: Slow broadband
19-09-2015 11:01 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband
19-09-2015 11:10 AM
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Re: Slow broadband
19-09-2015 4:53 PM
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Re: Slow broadband
19-09-2015 5:01 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow broadband
19-09-2015 5:28 PM
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Re: Slow broadband
21-09-2015 9:56 AM
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Re: Slow broadband
21-09-2015 10:11 AM
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Re: Slow broadband
21-09-2015 6:11 PM
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Re: Slow broadband
21-09-2015 7:41 PM
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Re: Slow broadband
21-09-2015 7:49 PM
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Re: Slow broadband
21-09-2015 7:52 PM
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