Slow Speed = Wrong IP profile / IP profile need resetting?
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Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 2:36 PM
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During the first week my speeds were great and I generally got 55Mbps Down and 15Mbps Up; however in the last few weeks my speed has dropped to 44Mbps Down and 7Mbps Up. Up speed is especially important for me has I host severs and live stream.
I also have a static IP address as well if that's any relevance.
Is there any reason why speed has changed so much, especially my up speed? Does my IP profile need resetting/ or changing? My VDSL/Openreach modem is of the new ECI type.
Finally; I have also raised a ticket for my IP profile to be reset; but have had no reply or change in service yet. Am I just better off phoning plusnet up?
(Also if any relevance; my exchange is Godstone and my cabinet I come off is number 11.)
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 3:41 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 9:31 PM
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Down: 44.41Mbps
Up: 6.9Mbps
Ping: 21.13ms
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 9:38 PM
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The results will look something like this:
Quote Download speedachieved during the test was - 17.65 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-46.49 Mbps .
Additional Information:
IP Profile for your line is - 46.49 Mbps
Upload speed achieved during the test was - 0.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 9:41 PM
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You'll have to raise a fault, only way you'll get this resolved. I'm going through the same stage now with plusNET and it requires BTOR to visit local cabinet.
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 9:48 PM
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1. Best Effort Test: -provides background information.
Download speedachieved during the test was - 45.29 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-46.56 Mbps .
Additional Information:
IP Profile for your line is - 46.56 Mbps
2. Upstream Test: -provides background information.
Upload speed achieved during the test was - 6.86Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 9:53 PM
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Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 10:01 PM
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Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 10:04 PM
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Hopefully Chris will see this topic, and he'll be able to help
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 10:18 PM
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Has your connection dropped whilst you've had FTTC at all? The DLM would only make changes if it is really necessary which is why I ask.
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 10:40 PM
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Also why would my Upload drop by so much (50%) and my download by so little. Is there anyway to see the line on my noise such as the attenuation and noise margin without hacking the ECI VDSL modem?
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 10:45 PM
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Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 10:55 PM
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Screen shot from the 17th October
Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 11:01 PM
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Re: Slow Speed = Wrong IP profile / IP profile need resetting?
13-11-2013 11:13 PM
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Quote from: GrottoTree Up speed is especially important for me has I host severs and live stream.
Relating to the upload speed, when you ran the speed test had you made sure the servers and the live stream were stopped?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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