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Sky On Demand & Firmware Update Thompson Router
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Sky On Demand & Firmware Update Thompson Router
02-04-2014 3:06 PM
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Hi All
I have recently had sky installed and have been having issues with Sky On Demand services. I have looked through the community support forums and it seems like its due to the firmware needing to be updated on my Thompson Router.
There is instruction on the help site of how to flash the routers firmware using Windows software but no resolution for mac users. I called Plusnet and i was told its not possible to update it (which is obviously a load of BS) and a few managers denied me support on the issue.
The technical support guy told me to post on here to get support from a different team. Can anyone help before i pull my hair out? Thanks
I have recently had sky installed and have been having issues with Sky On Demand services. I have looked through the community support forums and it seems like its due to the firmware needing to be updated on my Thompson Router.
There is instruction on the help site of how to flash the routers firmware using Windows software but no resolution for mac users. I called Plusnet and i was told its not possible to update it (which is obviously a load of BS) and a few managers denied me support on the issue.
The technical support guy told me to post on here to get support from a different team. Can anyone help before i pull my hair out? Thanks
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Re: Sky On Demand & Firmware Update Thompson Router
02-04-2014 3:21 PM
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Hi
Have you tried this http://winebottler.kronenberg.org/ ?
It allows you to run Windows based programs on OS X.
Have you tried this http://winebottler.kronenberg.org/ ?
It allows you to run Windows based programs on OS X.
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Re: Sky On Demand & Firmware Update Thompson Router
02-04-2014 3:35 PM
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i've use sky on demand on both old and new firmware on thomson router and it worked fine.
i think the firmware is not the issue here.
ps. i couldn't get mine updated on a mac so had to resort to using windows, and even then it was a chore as i had to fiddle quite a lot to get it done.
i think the firmware is not the issue here.
ps. i couldn't get mine updated on a mac so had to resort to using windows, and even then it was a chore as i had to fiddle quite a lot to get it done.
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Re: Sky On Demand & Firmware Update Thompson Router
02-04-2014 7:09 PM
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I thought that Plusnet could do a firmware update for you from their end remotely?
ajrb202 What firmware version do you have?
ajrb202 What firmware version do you have?
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Re: Sky On Demand & Firmware Update Thompson Router
03-04-2014 10:30 AM
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Are you using the router we recently sent you?
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- Re: Sky On Demand & Firmware Update Thompson Route...