Connected but IPv4 not connected

[#1]

@Dan_the_Van within the last 2 months I think from BT.

[#2]

Windows network will show 'not connected' if Windows fails to connect to some specific sites which it uses to try and determine if it is connected to the internet, www.msftconnecttest.com, is one, it will then report 'not connected' if these fail, however other sites can still work as the test just means those ones it tested could not be connected to.

So this can explain why it says 'not connected' but you can use many sites.

I think as you have done already a traceroute might identify the issue as you say Rockstars service status says all is good.

[#3]

I assume "Rockstar" is https://www.rockstargames.com/ - which I can connect to OK. Suggests there is some kind of network routing issue, like we have seen before from time to time.

Do you know for certain what DNS server your PC is using? If using Windows then click on Window::Network Connections

Click on Network adaptor::Status::Details...

Should show the IPv4 DNS Server's IP address.

-------

C:\Users\******>tracert www.rockstargames.com

Tracing route to e8290.e2.akamaiedge.net [2.22.14.160]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 4 ms 3 ms 3 ms 251.core.plus.net [195.166.130.251]
3 7 ms 4 ms 3 ms 217.32.25.136
4 4 ms 3 ms 3 ms 109.159.255.28
5 8 ms 7 ms 4 ms 194.74.16.199
6 16 ms 61 ms 20 ms 109.159.253.37
7 5 ms 4 ms 3 ms lo1.r02.stem01.lon03.fab.netarch.akamai.com [2.17.203.23]
8 5 ms 4 ms 3 ms lo1.r01.spine02.lon03.fab.netarch.akamai.com [2.17.203.10]
9 4 ms 4 ms 4 ms lo1.r02.leaf01.lon03.fab.netarch.akamai.com [2.17.203.3]
10 4 ms 4 ms 4 ms vlan100.r10.tor01.lon03.fab.netarch.akamai.com [2.18.30.65]
11 4 ms 3 ms 3 ms a2-22-14-160.deploy.static.akamaitechnologies.com [2.22.14.160]

Trace complete.

(Using Plusnet's default DNS servers via the Hub 2 router)

[#4]

@pvmb DNS is 212.159.13.49 to 212.159.14.49

[#5]

@SleazyPMartini 

are you able to tether this pc to a mobile phone which is using mobile data?

This will prove your pc or a network issue

EDIT why are you using an incorrect dns ip address

[#6]

---

@SleazyPMartini wrote:

@pvmb DNS is 212.159.13.49 to 212.159.14.49

---

212.159.14.49 isn't currently given as a Plusnet DNS server:

DNS Server and Website Settings Guide | Help | Plusnet

To set standard DNS server addresses
Primary	212.159.13.49
Secondary	212.159.13.50
To set alternative DNS server addresses
Primary	212.159.6.9
Secondary	212.159.6.10
To set Plusnet Safeguard DNS server addresses
Primary	213.120.234.38
Secondary	213.120.234.42

[#7]

Does 212.159.14.49 work as a DNS it is not on the Plusnet list ?

>> nslookup hp.com 212.159.14.49   

[#8]

...It seems to be Plusnet, but not a DNS server.

Times out.

[#9]

sorry typo (i mean copy paste with stupid fingers)

212.159.13.49

212.159.6.9 secondary

I tried changing after searching earlier, someone said to leave the hub to auto.

[#10]

Looking at the OP's trace route, the trace failed before reaching the destination, this usually means there is a network routing issue that is external to the customer's connection and computers.

Even the trace route that worked was via several hops, was that also over PN ?

>tracert www.rockstargames.com

Tracing route to e8290.e2.akamaiedge.net [104.124.167.152]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    15 ms    14 ms    21 ms  80.255.193.200
  4     *        *        *     Request timed out.
  5    19 ms    19 ms    18 ms  80.255.204.41
  6    17 ms    18 ms    17 ms  host-213-104-85.202.not-set-yet.virginmedia.net [213.104.85.202]
  7    20 ms    19 ms    20 ms  lo1.r01.stem01.lon04.fab.netarch.akamai.com [2.18.180.22]
  8    19 ms    19 ms    20 ms  lo1.r04.spine01.lon04.fab.netarch.akamai.com [2.18.180.9]
  9    18 ms    18 ms    18 ms  lo1.r01.leaf01.lon04.fab.netarch.akamai.com [2.18.180.2]
 10    19 ms    19 ms    19 ms  vlan100.r28.tor01.lon04.fab.netarch.akamai.com [23.15.176.129]
 11    19 ms    19 ms    17 ms  a104-124-167-152.deploy.static.akamaitechnologies.com [104.124.167.152]

Trace complete.

[#11]

@Dan_the_Van 

sorry

Since I made such a bllx of trying to reply earlier

212.159.13.49 primary

212.159.13.50 secondary

router is 

212.159.13.49

212.159.6.9