Router turned off and now low speed and high ping, HELP
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router turned off and now low speed and high p...
Router turned off and now low speed and high ping, HELP
14-06-2010 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: Router turned off and now low speed and high ping, HELP
14-06-2010 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope that helps,
Re: Router turned off and now low speed and high ping, HELP
14-06-2010 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router turned off and now low speed and high ping, HELP
15-06-2010 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router turned off and now low speed and high ping, HELP
15-06-2010 2:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router turned off and now low speed and high ping, HELP
15-06-2010 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.kitz.co.uk/adsl/frogstats.php
the above link will help you get the sync speed, snr , attention fig's from your router.
can you grab the stats before and after you try at the test socket and post here.
Re: Router turned off and now low speed and high ping, HELP
16-06-2010 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Uptime: 1 day, 3:56:12
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 11,980
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 18.5 / 36.0
SN Margin (Up/Down) [dB]: 27.5 / 5.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): NA / 8,879,514
CRC Errors (Up/Down): NA / 1,055
HEC Errors (Up/Down): 0 / 901
Re: Router turned off and now low speed and high ping, HELP
16-06-2010 10:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router turned off and now low speed and high ping, HELP
17-06-2010 10:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Exchange Status Checker
Results: Scarborough Code: MYSCA
County: Yorkshire - North
Enabled: 10 Jul 2001
Market: 2
VP capacity at this exchange is currently showing as Green.
Click here for further details
BT have advised that this exchange is enabled for WBC on 21CN
BT Major Service Outages
BT Major Service Outages
This list shows Major Service Outages that PlusNet has been notified of in the last month, for the exchange "Scarborough". To find more information, click a particular title.
CLOUGHTON MSAN 301 : DEGRADED SERVICE
11/06/2010 12:41 (this affects my area code but cleared on the 11th)
: HAMBLE MUX 101 :DEGRADED SERVICE
04/06/2010 13:22
6/17/2010 9:54 PM GMT 87.114.95.132 (2.64 Mb/s 0.27 Mb/s 229 ms London < 50 mi Open)
6/17/2010 9:23 PM GMT 87.114.95.132 (3.65 Mb/s 0.27 Mb/s 245 ms London < 50 mi Open)
6/17/2010 9:18 PM GMT 87.114.95.132 (3.52 Mb/s 0.33 Mb/s 198 ms London < 50 mi Open)
tests taken tonight.
HELP
Re: Router turned off and now low speed and high ping, HELP
22-06-2010 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Router turned off and now low speed and high ping, HELP
22-06-2010 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
2677 Kbps
0 Kbps 21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2677 Kbps
For your connection, the acceptable range of speedsis 2000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :11980 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 10000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.6:42.51:38.89 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Re: Router turned off and now low speed and high ping, HELP
23-06-2010 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have sent your ticket back to you as it needs to be raised as a fault. As your question has been open since 17/06/2010 once you have raised the fault I will pick it up for you to save any more delays.
Jojo
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 2:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
6/23/2010 4:20 PM GMT 87.114.102.186 (9.04 Mb/s 0.36 Mb/s 68 ms London < 50 mi Open)
6/23/2010 2:02 PM GMT 87.114.102.186 (0.76 Mb/s 0.27 Mb/s 307 ms London < 50 mi Open)
6/23/2010 1:50 PM GMT 87.114.102.186 (0.80 Mb/s 0.28 Mb/s 279 ms London < 50 mi Open)
6/23/2010 1:20 PM GMT 87.114.102.186 (5.89 Mb/s 0.28 Mb/s 287 ms London < 50 mi Open)
6/23/2010 1:14 PM GMT 87.114.102.186 (5.10 Mb/s 0.31 Mb/s 174 ms London < 50 mi Open)
6/23/2010 1:12 PM GMT 87.114.102.186 (4.30 Mb/s 0.32 Mb/s 212 ms London < 50 mi Open)
The pings above are making it very difficult to use the service, please confirm how this can be corrected and the service retunred to normal.
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just picked up your fault ticket and raised it across advising them of the information contained in your previous ongoing question, which I passed back to you yesterday.
I'll keep an eye on things and try a bit of nudging for you
Jojo
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Router turned off and now low speed and high p...