Router doesn't recognise account login details
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Router doesn't recognise account login details
06-03-2019 8:31 AM
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Re: Router doesn't recognise account login details
06-03-2019 9:07 AM
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Hi @snowbrother and welcome to the forums
Plusnet are having 'difficulties' at the moment with some of their computer systems (quite possibly human error too).
I wouldn't personally do any more tweaks, head scratching etc and hang on until on of the community team pick this thread up.
The fact your router reverts to the setup@plus..... kinda tells me your password reset request is stuck. Trying many times could well make this harder to solve.
Re: Router doesn't recognise account login details
06-03-2019 11:22 AM
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Hi @snowbrother
Looks like you spoke to somebody yesterday and the raised a fault ticket for our supplier in to investigate further?
I would suggest letting the engineer do their investigation and progressing forward accordingly form that point.
Thanks,
MoR
Re: Router doesn't recognise account login details
06-03-2019 11:34 AM
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Morning, Engineer has been and replaced the box however router still refuses to recognise the password / account settings and nto overly convinced the engineer responsible for the hardware is going to be able to address a software / account issue.
Re: Router doesn't recognise account login details
06-03-2019 12:30 PM
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@snowbrother - can you try again for me now?
I've made some remote alterations to your account.
Thanks,
MoR
Re: Router doesn't recognise account login details
06-03-2019 1:07 PM
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Afternoon thanks for that it’s now up and work. However my dilemma now is doing I update the login password as it was one the guy I spoke to yesterday I’m the support team gave me to test it.
Re: Router doesn't recognise account login details
06-03-2019 1:13 PM
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Hi @snowbrother
Your account password and router authentication password should always be the same - if they are not then you will not be able to gain a connection.
Thanks,
MoR
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- Re: Router doesn't recognise account login details