Random DSL dropouts over 4 months, no solution.
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Re: Random DSL dropouts over 4 months, no solution.
Thursday - last edited Thursday
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Re: Random DSL dropouts over 4 months, no solution.
Sunday
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So I had a similar intermittent problem to you and eventually it was resolved by an Openreach Broadband Engineer who figured out that the problem was with the green FTTC cabinet equipment (not the wiring)...he changed me to a different 'port' in the cabinet and my problem was resolved.
I believe that at the green FTTC cabinet, Sky also uses Openreach's equipment to first make your connection, before it is then handed off to Sky's own equipment at your local exchange. Consequently, when you moved ISP, the problem moved with you.
If you can get another Openreach visit from a Broadband engineer, I would suggest that you get them to try changing your 'port' on the equipment in the green cabinet.
Re: Random DSL dropouts over 4 months, no solution.
Sunday
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Already been tried, they call it a lift and shift where my connection is moved to another port. I have another Openreach engineer out tomorrow as Plusnet are going through their box ticking exercise. When I’ll call them on Tuesday letting them know I still have the problem I was told they will be looking in to getting a Rein and Shine engineer out to my property.
Re: Random DSL dropouts over 4 months, no solution.
Sunday
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This is far more than "box ticking" - in circumstances such as this: repeated sync drips with not fault found due to the "usual" causes; IIRC as mandated by BT Openreach, there has to be three engineer visits before BT Openreach will entertain a SHINE / REIN investigation. It is very positive that this is being considered.
If you are fairly smart with excel, exporting the router log and filtering the log on the resync event will give you some baseline data of how often this happens and when. Correlation of when (day to day) might be helpful.
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Re: Random DSL dropouts over 4 months, no solution.
yesterday
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Attached are the last 15 days of dropouts, as you can see they are totally random with no pattern whatsoever. As I have mentioned before the last Openreach engineer said he’s not seeing extreme cnc errors denoting a possible RF interference issue. On Saturday Plusnet could see a fault on the line, if this is the case surely it can’t be an RF issue as an interference issue wouldn’t show up as a fault.
Re: Random DSL dropouts over 4 months, no solution.
yesterday
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A key point not confirmed but assumed given you are a.new customer - is this a SOGEA service? That is FTTC without a phone service (regardless of it not being used)?
Marginal joints can “heal” due to ring or test voltage being applied to the line, thereby a marginal fault can disappear on testing. Some marginal faults can cause DSL to drop when a call is placed on a line. Marginal faults can make a circuit more susceptible to RFI.
The fact that a fault has now been detected is a positive step forward. What now needs to happen is for all the joints on your D-Side to be remade or a D-side swap to be found.
I take it that FTTP is not yet available to your location?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Random DSL dropouts over 4 months, no solution.
yesterday
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I will show the engineer this afternoon your message, see what they say.
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