Puzzle time!
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- Re: Puzzle time!
Puzzle time!
13-07-2012 4:12 PM
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The problem I've got is I can only connect to the Internet with a Bt Voyager 105. The problem started about 2 years ago when my router wouldn't connect or when it did only for a short time. Called support they did various checks and sent Openreach out. He put in his Voyager and it worked fine. He wrote down that my router was at fault. I did borrow my nephews Thomson router the one Plusnet supply and that didn't work either.
Fast forward 2 years:
I've bought a new Technicolour TG582N. The router syncs fine, but just won't connect to Plusnet. It's connected by Ethernet. Plusnet have monitored it for the past 24 hours, but they haven't replied yet. Anybody had a similar problem in the past?!
Many thanks,
Stephen
Re: Puzzle time!
13-07-2012 4:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Puzzle time!
13-07-2012 4:34 PM
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Re: Puzzle time!
13-07-2012 4:39 PM
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Thanks for your time. Hopefully next time you post on here it will be using your 582!
Jojo
Re: Puzzle time!
14-07-2012 2:43 PM
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IP Address 192.168.1.164
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Server: 192.168.1.254
DNS Server 192.168.1.254
This is from Ipconfig:
Physical Address. . . . . . . . . : 00-18-4D-E9-83-C0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
Lease Obtained. . . . . . . . . . : 14 July 2012 11:44:06
Lease Expires . . . . . . . . . . : 15 July 2012 11:44:06
Why would it give the wrong DNS server? I've put in the correct DNS server: Primary 212.159.13.49 - Secondary 212.159.13.50
Many thanks,
Stephen
Re: Puzzle time!
14-07-2012 2:57 PM
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tracert 212.159.6.9
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Puzzle time!
14-07-2012 3:04 PM
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1 192.168.1.254 reports: Destination host unreachable.
Trace complete.
Re: Puzzle time!
14-07-2012 3:10 PM
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(In case you were not aware you can attach images in the Additional Options and Attachments without having to upload them)
Just thought of a stupid question: you are disconnecting the Voyager before you try to connect the router I hope - I'd suggest you should be plugging in to the same filter as the Voyager uses because you know that works.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Puzzle time!
14-07-2012 3:43 PM
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Re: Puzzle time!
14-07-2012 4:06 PM
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When you click the connect button have you watched to see if there are any significant messages flash through?
Do you have a friend with ADSL where you could try your router on his connection (obviously using his credentials)?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Puzzle time!
14-07-2012 4:15 PM
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Re: Puzzle time!
14-07-2012 4:22 PM
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can you try this. its the bt test login.
http://www.thinkbroadband.com/faq/sections/troubleshooting.html
try both the speedtest login and the bt_test@startup_domain one ..
The bt guy might have tried the test login and not actually your one .
The attached image should show what information is shown when the 582n connects properly
Re: Puzzle time!
14-07-2012 4:31 PM
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They made me do this on Thursday when I phoned in and still nothing. Thanks for the info though.
Re: Puzzle time!
14-07-2012 5:32 PM
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Also have you done a master socket test.
What is the log saying when you try to log in ..
There will be stuff in the log regardless if you fail or log in..
such as
Info Jan 1 14:01:47 PPP CHAP Receive challenge from rhost bras-red4.bs (Internet)
Error Jan 1 14:01:34 PPP CHAP authentication failed (Internet)
This is for example is for the wrong user/password.
And below is when its successful
Jan 1 14:12:48 PPP link up (Internet) [your ip]
Info Jan 1 14:12:47 PPP CHAP Receive success (Internet)
Info Jan 1 14:12:47 PPP CHAP Receive challenge from rhost THN-AG2 (Internet)
Info Jan 1 14:12:46 PPP CHAP Receive challenge from rhost bras-red4.bs (Internet)
And yes i know the router time is wrong :P.
Re: Puzzle time!
15-07-2012 12:53 AM
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I had an oddly similar problem with my BlackBerry Playbook connedting to the Router ~ auto settings did not resolve the DNS and would only do so by creating the wireless connection manaually!
Edit ~ maybe rather than use DHCP turn it off or at least manually assign a fixed IP to the PC, somtimes the not so common steps solve problems!
Edit2 ~ forget the above as having wracked brains (it was a while ago ) and I think on this at the time new PC build (Win7 64 bit) the Network Adaptors connections had by default IPv4 & IPv6 connected and in effect competing for Internet access. I diasbled IPv6 and lo & behold IPv4 connected absolutely AOK
Now this may not be right for everyone but was needed on my old Thomson TG585v7 and since changing back to my Netgear DG834Gv4 I have never tried to change that back to see if it still made a difference ~ HTH
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