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Plusnet Staff - Could I have An Update Please?

shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Plusnet Staff - Could I have An Update Please?

I raised Question #68223397 on Friday morning & have been advised an update to this question would be made at 7am today. Whilst
this is not urgent, I would appreciate an update, as I had no phone or broadband for two days & a drop in speed from 59-37 Mbps. Thanks.
15 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet Staff - Could I have An Update Please?

Hi,
It looks as though this has been automatically raised with our suppliers for further investigation. The ticket will be updated shortly for you though, just to keep you informed of what's going on.
Chris Pettitt
Cloud Environments Engineer
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Thanks Chris - is there any target on the response time to resolve the issue?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet Staff - Could I have An Update Please?

Well this is likely going to require an engineer to visit the premises.
I would like for an engineer to make the necessary changes and demonstrate them to you before leaving. Could you update your ticket with your engineer availability and I'll get one booked for you now?
Chris Pettitt
Cloud Environments Engineer
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Just added "I am available am or pm on Mondays, Wednesdays & Fridays.". Looking forward to a date now...many thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet Staff - Could I have An Update Please?

I've just got that booked in for you.
You should receive a text message and an e-mail to that effect.
Chris Pettitt
Cloud Environments Engineer
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Thanks Chris - great service Smiley
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Just a quick update. The speed now shown on (https://portal.plus.net/m...ction=data_transfer_speed) is 37.4 whilst the BT IP Profile has
actually picked up to 47.43. Does the Plusnet profile limit my router download speed as I'm still only getting 35ish?
Could someone please update the Plusnet profile so my speed matches the BT IP Profile?
Community Gaffer
Community Gaffer
Posts: 5,146
Thanks: 495
Fixes: 5
Registered: 04-04-2007

Re: Plusnet Staff - Could I have An Update Please?

Changed. 
Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,146
Thanks: 495
Fixes: 5
Registered: 04-04-2007

Re: Plusnet Staff - Could I have An Update Please?

Quote from: shalom2010
Does the Plusnet profile limit my router download speed as I'm still only getting 35ish?

and I answer this question here: http://community.plus.net/forum/index.php/topic,113085.msg971625.html#msg971625
Kelly Dorset
Broadband Service Manager
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Thanks Kelly
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Hi
Just had a visit from Openreach speed test result is :
Download speed achieved during the test was - 44.74 Mbps
For your connection, the acceptable range of speed  16 Mbps-58.08 Mbps .
Additional Information:
IP Profile for your line is - 58.08 Mbps
Would you please change the Plusnet profile as it's still showing
Current line speed: 47.4 Mb
Thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet Staff - Could I have An Update Please?

I've just updated that for you Smiley
Chris Pettitt
Cloud Environments Engineer
shalom2010
Grafter
Posts: 977
Registered: 28-12-2012

Re: Plusnet Staff - Could I have An Update Please?

Thanks Chris. I've now closed the o/s question. The OR guy was very helpful. The cabinet that I thought was 'upgraded' had in fact been vandalised of copper!!! (That resulted in several days of lost phone line/broadband for lots of local households)
The engineer said he has reset my profile (which will take 24 hours, but the profile is now nearly where is was 7 days ago 58.08 (compared to 59.84)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet Staff - Could I have An Update Please?

Ah,l that's interesting, I wasn't aware of that!
Thanks for letting me know how things have progressed. Let me know if there's anything further I can do to help Smiley
Chris Pettitt
Cloud Environments Engineer