Problem sending email

[#1]

Although I went over to Greenby when Plusnet made us go, so that is a few months back, my wife hasn't had to send an email from her laptop until today, and guess what, it didn't work. I have attached a screen print of the error message. Please would someone tell me what I have to do on my wifes pc to fix this.

Thanks very much, and regards

[#2]

@penneck ah! You can't send from your own domain address via the Greenby server

[#3]

So what do I need to do? I can send from my pc without problem. Its just my wife's laptop that has a problem

[#4]

I can send from my pc without problem.

Are you using the same domain as the FROM address ?

or are you using a  <mailbox>@<account>.plus.com format address ?

The Greenby server will not allow you to send from a private domain address. 

Where is the domain hosted ? you need to use the domain hosting providers mail server

[#5]

Have a look at the SPF and the MX sections that may give a clue to the expected SMTP servers :

https://www.nslookup.io/domains/christchurchscouts.org.uk/dns-records/

[#6]

I'm sending from a <mailbox>@<account>.plus.com address. 

[#7]

That's not what the error message seems to suggest

[#8]

Hello @PhilipHeyes . Sorry but I've just taken a look at where your link took me, and it might as well be Greek for all I could understand it. The sender of the email is my wife, the scouts address is the recipient. My wife is an assistant leader at our local cub pack

[#9]

For your own email account, Plusnet SMTP relay.plus.net is an intended SMTPs for a <mailbox>@<account>.plus.com address & hence it works.

The NSLOOKUP link

The MX Record show email for this domain are routed via Google's email servers.

The MS Outlook config 

The  MS Outlook account that is not sending, is it successfully collecting emails from the mail box : <name>@christchurchscouts.org.uk  ?

If it is, a clue as to which SMTP email server to use may be in the MS Outlook configuration.  For example if the inbound mail is working via pop.gmail.com or imap.gmail.com the SMTP server is likely to be smtp.gmail.com  and SMTP usually expects the same credentials as the pop3 / imap server.

[#10]

The sender of the email is my wife, the scouts address is the recipient

I'd missed that in the errors.

On your wife's email, If you changed the SMTP from relay.plus.net to mail.enmail.co  ( it is .co not .com )
does the email send ?

[#11]

Hello @MisterW  & @PhilipHeyes Sorry for the slow response. I have just tried sending an email from my wife's laptop to my pc. First of all I have found her laptop has a weak connection to our wi-fi so sometimes her laptop is connected to it and sometimes it isn't (you only have to move the laptop a few feet to make the difference). I cannot move the router to nearer her laptop - there isn't room to place it where it is safe - and the same problem exists for her laptop - it cannot be moved to nearer the router. Not sure how I can fix that problem - is there such a thing as a wi-fi booster, and if so, what problems might that cause? Its strange that the wi-fi connection to the back room is iffy, but the connection to a pc that is upstairs and across the width of the building is reliable.

She is also using Windows Live Mail, which I have never come across before. The email she sent that caused that error message is still in her Outbox, not in the Sent list, and neither of us know how to persuade it to move on, so some help there might be useful. I have tried a test message from her pc to mine and that is now in the Outbox too.

[#12]

Try using SMTP :   mail.enmail.co 

If needed reopen the email stuck in the outbox and then click on send.

[#13]

Hello @PhilipHeyes 

Where would I find the SMTP? 

[#14]

I'd expect In the account settings of Windows Live Mail

I don't have a Windows Live Mail so I can't give a list of steps.

[#15]

Hello @PhilipHeyes 

My unreliable memory tells me that I had to do something similar to get my emails working when I moved to Greenby back in February. However, having checked my accounts (two of them) on Thunderbird, the SMTP there was something like

"<account>+< name> - mail.plusnet.enmail.co".. Obviously the <account>+<name> bit was different in them

That is slightly different to what you suggested, and I'm being cautious because I'm not computer savvy. Therefore, am I looking at the wrong place for the SMTP, or do I need to add the word plusnet to your suggestion?