Plusnet Line Speed Lagging
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Plusnet Line Speed Lagging
18-11-2010 8:39 AM
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Thanks
Re: Plusnet Line Speed Lagging
18-11-2010 3:34 PM
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I've posted your connection logs below and the disconnections have caused the line to slow down. The BT profile is actually 135k at the moment but your sync rate is 1984k which would give a profile of 1500k if it stays stable. It looks like you've been switching your router off at night, but as you're waiting for the line to improve I wouldn't suggest switching it off. I will keep an eye on it and when it lifts I'll check ours. Our profile normally changes within 24 hours of the BT one.
Jojo
Re: Plusnet Line Speed Lagging
18-11-2010 5:42 PM
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Rather annoyingly after connection problems of a few weeks ago things were finally settling down and I was getting stable connections of over 2000k but then I had a lot of problems Sunday and Monday - when using the phone both those days I had a terrible line and a lot of drop outs on the broadband. I reported it as a noisy line and since Monday I noticed that whenever I used the phone the SNR margin would drop 1.5 to 2 dbs. The BT engineer visited yesterday and tested the line (that was the drop at around 1;30 - 2:30). He said the line tested OK, but he changed the master socket and faceplate anyway. Since then no more margin drops when I use the phone and a stable connection, so I'm hopeful that it has fixed the problem, although I've never heard of a faulty master socket causing probs like that before. In the evening I had to turn everything off one more time, but since then have left it all going, so hopefully the BT profile will (eventually) reset. It's a shame that BT don't increase the profile with the same sort of alacrity that they drop the profile - it's almost like they want to punish us for having a bad line! I do normally turn the router (a Voyager 2091) off at night, because it gets so hot it is a fire risk (genuinely)! However I'm using a different router now which doesn't seem quite so hot (not very good for the planet though!).
Anyway I appreciate your help (as always).
Paul
Re: Plusnet Line Speed Lagging
18-11-2010 6:36 PM
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Well, if that's the case then maybe we could consider resetting your SNR if you think that any noise issues may be cured. Your SNR is now 12dB so if we set it to 6dB we may be able to squeeze another 1500k or so sync out of your line. Once the profile is stable I can try this for you if you like.
Jojo
Re: Plusnet Line Speed Lagging
18-11-2010 6:53 PM
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Re: Plusnet Line Speed Lagging
18-11-2010 7:08 PM
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Ok, I'll run a check tomorrow and let you know what I think.
Jojo
Re: Plusnet Line Speed Lagging
19-11-2010 3:40 PM
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Cheers
Paul
Re: Plusnet Line Speed Lagging
19-11-2010 5:16 PM
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I think it'll be ok, especially as you said there was definitely an issue that had been fixed. I've seen it work for other but it's your call in the end.
Jojo
Re: Plusnet Line Speed Lagging
19-11-2010 5:33 PM
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Re: Plusnet Line Speed Lagging
19-11-2010 5:52 PM
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On ADSL1 I can only reset it to 6. I can't decide what to change it to. If the line performs better at 9 then that's what it will settle to anyway.
Jojo
Re: Plusnet Line Speed Lagging
19-11-2010 6:03 PM
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Thanks
Paul
Re: Plusnet Line Speed Lagging
19-11-2010 6:22 PM
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Aw bless, I AM all powerful normally, sorry to disillusion you
I'll do it now and get back to you shortly.
Jojo
Re: Plusnet Line Speed Lagging
19-11-2010 6:30 PM
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I've requested that for you now, I'll check it's gone through in the next 30 minutes.
Jojo
Re: Plusnet Line Speed Lagging
19-11-2010 7:45 PM
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Re: Plusnet Line Speed Lagging
19-11-2010 7:55 PM
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