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Plusnet HELP bot does not recognize my number?

MisterW
Superuser
Superuser
Posts: 16,261
Thanks: 6,220
Fixes: 447
Registered: ‎30-07-2007

Re: Plusnet HELP bot does not recognize my number?

On my account, yes. The 'phone number'  field, on the other hand, isn't! It's the old number before I moved house and to FTTP about 3 years ago i.e the last 'real' landline number

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,155
Thanks: 6,293
Fixes: 289
Registered: ‎24-02-2012

Re: Plusnet HELP bot does not recognize my number?

@MisterW Interesting - but I wasn;t asking you - rather @dcdc .😉

John
MisterW
Superuser
Superuser
Posts: 16,261
Thanks: 6,220
Fixes: 447
Registered: ‎30-07-2007

Re: Plusnet HELP bot does not recognize my number?

I guessed you were, but I thought I'd answer anyway..

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dcdc
Grafter
Posts: 38
Thanks: 6
Registered: ‎13-01-2018

Re: Plusnet HELP bot does not recognize my number?

I just checked and both mobile and phone number fields are filled in with the same number (my mobile number).