Please excuse cross posting. Game problem: Router log enclosed
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Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 11:49 AM
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This is a graph of your connection:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13609286881841.png"/>
All these connections are showing that you have caused the disconnection, I've spoken with our faults team who have confirmed that the way your are disconnecting/gateway hopping will have no effect on your line and I'll also have a chat with my colleague regarding your ticket response.
It will however be beneficial as he mentioned to see a stable connection for 48 hours so we can see if anything is happening or to try and establish any sort of pattern.
Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 12:57 PM
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Ah, yes, I can see from that graph that it does differentiate between session close and connection failure. That's good to see, so I'm further reassured that the PN system doesn't identify my shutting down and gate hopping as line 'drops' (which is what I consider connection failures). I can't really see it on the graph (maybe you can zoom in on your end for greater detail), but there was one day where I gate hopped several times in quick succession because I couldn't get off any of the PCN servers. It was when I'd said that suddenly my speed tests started performing pretty much perfectly with very smooth graphs and the best speed I'd ever had, with the upload part starting and ending without delays (still had game problems though, which is why I was hopping). I gave up trying in the end, however, because it seemed like I was locked into the PCN servers. Anyway, I waffle ...
Quote It will however be beneficial as he mentioned to see a stable connection for 48 hours so we can see if anything is happening or to try and establish any sort of pattern.
Yes, I can actually appreciate that. Just wish I could put the router in a sound-proof box so that I didn't have to listen to the whistling it makes.
Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 1:01 PM
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Quote from: Razer Just wish I could put the router in a sound-proof box so that I didn't have to listen to the whistling it makes.
Put the tea bags away and it won't boil the kettle
Using a TP-Link Archer VR600 modem-router.
Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 1:06 PM
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Quote Yes, I can actually appreciate that. Just wish I could put the router in a sound-proof box so that I didn't have to listen to the whistling it makes.
How loud is this 'whistling'?
We've looked at two cases of this and could not replicate it when we received the router here. Is there anyway you could record the sound?
Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 3:28 PM
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Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 4:15 PM
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Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 5:18 PM
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I've dropped a ticket on your account #65936072 if you could attach the file to it then we'd take a look into that.
Thanks,
Re: Please excuse cross posting. Game problem: Router log enclosed
15-02-2013 5:55 PM
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Done.
EDIT. Incidentally, the drop I just had at 17:37:45 wasn't me. So if the team were testing again it may please them to know that I was winning my game when it was disconnected. GRRR. lol
Re: Please excuse cross posting. Game problem: Router log enclosed
19-02-2013 12:04 PM
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Firstly, thanks Matthew for the call. My apologies for the slight weirdness on the phone that may have seemed rude on my part. I was trying to concentrate on more than one thing and so didn't properly respond to you. lol really sorry about that.
Well, I just wanted to double check as I'd said to you on the phone that I am surprised that the noise my router is making is considered a fault that merits a replacement. Has it definitely been noted what I said above about the volume and how I had to record it? And further, that I have said that I think most people wouldn't hear it. I just can't help thinking the replacement is going to make the same sound. We'll see, I guess.
I also want to check again. Was the drop on my line mentioned in the edit in the above post noted, and if so can you confirm whether it was spontaneous or caused by agent testing of the line?
EDIT:
Replacement router has just arrived, so I guess I'll find out soon enough if this one whistles too. ...
Re: Please excuse cross posting. Game problem: Router log enclosed
19-02-2013 1:17 PM
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Re: Please excuse cross posting. Game problem: Router log enclosed
19-02-2013 2:08 PM
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EDIT 20-02-13 15.00:
After running my original router again since this post to establish that the ethernet connection was running ok on it (and it has been fine in that regard), I decided to test the replacement router once more just a few minutes ago, so that I could be certain that particular problem was the replacement router. The ethernet ports are definitely knackered; I could get no connection at all, from any of them. Fortunately on this occasion I realised that I could enable the wi-fi from the top button so I was able to log in to the interface to properly disconnect before turning it off. I wish I'd realised that on my first try with it. Can't help wondering if there's something a bit dodgy about the ethernet ports on this router model generally, as that could account for the weirdness I experience with upload speed and speedtests generally, and perhaps my game problems too. Hmm.
Re: Please excuse cross posting. Game problem: Router log enclosed
27-02-2013 1:30 PM
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Re: Please excuse cross posting. Game problem: Router log enclosed
27-02-2013 2:08 PM
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Really sorry about this, I've had a look at this and can confirm that the routers has been dispatched not that it makes it any better for you as you still don't have it.
I can only send another one out to you and check that it is correctly dispatched. I'd hope that you get this by the end of the week.
Re: Please excuse cross posting. Game problem: Router log enclosed
27-02-2013 4:33 PM
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Re: Please excuse cross posting. Game problem: Router log enclosed
27-02-2013 5:11 PM
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