PN - major service incident
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Re: PN - major service incident
30-11-2014 6:16 PM
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Quote from: http 36.Unfortunately, we cannot guarantee that the service or the equipment we provide for use with the service will never be faulty.
37.Unless the service terms say otherwise, we have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected. We will not be liable to you for any losses that you may suffer if you have used the service or equipment we provide for business purposes.
Where technology is concerned, NO ONE (not even the famed A&A) can guarantee a fault free service.
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Re: PN - major service incident
30-11-2014 6:19 PM
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Re: PN - major service incident
30-11-2014 6:29 PM
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Quote from: Townman T&Cs
Quote from: http 36.Unfortunately, we cannot guarantee that the service or the equipment we provide for use with the service will never be faulty.
37.Unless the service terms say otherwise, we have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected. We will not be liable to you for any losses that you may suffer if you have used the service or equipment we provide for business purposes.
Where technology is concerned, NO ONE (not even the famed A&A) can guarantee a fault free service.
@Timalay too, thanks, I thought I'd read something similar but was living in hope that someone might have had success, hey ho, here's hoping for a steady connection now.
Re: PN - major service incident
30-11-2014 6:30 PM
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Re: PN - major service incident
30-11-2014 6:39 PM
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If you are referring to the TG582n router, the WiFi, the Ethernet and the internet light (and the LAN port lights on the back) flashes when data is being transmitted.
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Re: PN - major service incident
30-11-2014 6:43 PM
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It is the TG582n router.
Re: PN - major service incident
30-11-2014 6:45 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: PN - major service incident
30-11-2014 6:51 PM
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Re: PN - major service incident
30-11-2014 6:53 PM
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The Openreach DSL light is on and Broadband on the Technicolor router.
Tried the Connect button the Internet connection admin page and get an error message "Concentrator not reachable".
Any suggestions?
Re: PN - major service incident
30-11-2014 6:56 PM
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Re: PN - major service incident
30-11-2014 6:58 PM
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Welcome to the forums.
Hi matt,
Looks like you have a stale BT session which needs to be killed manually. Sorry but you are going to either have to wait until tomorrow for CRT (PlusNet staff) to pick this up or get on the phone queue to support.
Subsequent to a ISP MSO, BT systems can get their knicker elastics twisted... PlusNet's systems are reported to be fixed now, but might not be the same for BT's Radius servers.
Kevin
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Re: PN - major service incident
30-11-2014 7:32 PM
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Re: PN - major service incident
30-11-2014 7:50 PM
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@chrcoluk
I would have thought more BNG gateways should have made this kind of major outage less likely, since there were fewer users per BNG gateway than there was in the past. Previously it was over 75k users, but more recently there's only been around 50k users on some of the BNGs and closer to 20k on others. However, we've been told the problem isn't the number of users on a BNG gateway. And I suppose some of the bandwidth for customers might have been taken away from the older BNGs and given to the newer BNGs.
Re: PN - major service incident
30-11-2014 8:10 PM
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Quote from: chrcoluk why are they still been deployed?
You're aware the MX960s are probably the most used router/gateways in the world? You would struggle to post a traceroute without showing your traffic has passed through a MX960.
Re: PN - major service incident
30-11-2014 8:24 PM
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