PN - major service incident

[#1]

Out all day and came back to find that the drop had fixed itself at 12.50
Fortunate that I was out as I don't have  any other source of internet access

[#2]

Quote from the Service Status page:
"Broadband Connectivity (83816) - Resolved
30/11/2014 @ 13:22
This is in an update to our previous post regarding the recent connectivity problem.
Our engineers have resolved the problem and customers should now be able to re-establish a connection.
Apologies for any inconvenience this issue may have caused."
Well it's 16:53 here and it is *still* down. Turning off for 60 minutes did nothing and resetting has no effect either 

[#3]

So much for the separate fibre And ADSL forums plenty of people posting in the wrong place  

[#4]

There was a thread in Fibre, but a moderator locked it in favour of this one.
dick:quote

[#5]

Maybe we should have a separate section for MSO, as they are becoming more regular  
Regards
Mike

[#6]

Pity I wasn't here otherwise I would have moved the whole thing to Feedback

[#7]

Haven't had any internet since this morning, for 2 times i tried to turn of the router for 1 hour and not successfull, I also tried the other device for the fibre to be power off for 1 hour and still no luck.
All i get is this webpage "broadband setup" where I put my id and password, says it is all good to go but still doesn't load any other webpage and just lead me back to the same starting webpage
"www.plus.net/apps/getstarted"
I have fiber, but I believe ppl ar ebeing redirected here. I would love to try and find out what can I do to get internet back, anyone that can help me ?

[#8]

Well, i have turned off both openreach modem and router, get them back on, now i can't even log into the router anymore.
When i input the username and password, it just remove the un and pw and go nowhere.
I don't know what to do now.....

[#9]

Quote from: AdamD

Still nothing here, I unplugged modem and router for an hour. Internet light went green but is now red again. Think I'll be leaving now this is happening too often.

Adam,
This could be a case of the user details in the router being scrambled - if its a TG582n look here http://192.168.1.254/cgi/b/is/_pppoa_/dt/?be=0&l0=2&l1=2&name=Internet - more details here http://www.plus.net/reconnect
Alternatively from the info I can glean I would also suspect that this could be a BT system issue - aka "Stale Session".  if the above is all correct, then you'll need to phone PN and ask them if BT's systems are preventing your connection.
Kevin

[#10]

Quote from: PeterLoftus

So much for the separate fibre And ADSL forums plenty of people posting in the wrong place

Peter,
Was that a tongue planted firmly in your cheek? 
Seems little point having two distinct threads for the same issue!
Kevin

[#11]

Quote from: Oldjim

Pity I wasn't here otherwise I would have moved the whole thing to Feedback

Adie, had your back covered Jim.  Hope you enjoyed your afternoon off! 

[#12]

Off Topic
I didn't start off well but improved
Being driven to the start of the walk by my better half
What is that funny clanking noise 
Stopped at a safe place - flat tyre 
Changed it for the piddly little spare and go to the start with 5 minutes in hand (fortunately we had allowed extra time due to fog) 
Then had a very pleasant 11.5 mile walk in glorious sunshine after the cloud burnt off

[#13]

Thank goodness, back now.
Does anyone know if there's a way of getting any compo for lack of service such as today?  On the whole my dealings with PN have been positive but these lack of service incidences are getting a little tiresome.

[#14]

Back here too. Thank god for that, I am on a PAYG on my mobile, was spending a fortune going on the internet with it.....

[#15]

Doubt it tbh, unless your a business user and you can prove it majorly hit you business.