PN - major service incident

[#1]

Quote from: petecov44

Quote from: subi211 Also, Plusnet? A mobile friendly website for times like these would be nice. ^__^ I thought http://community.plus.net/forum/index.php/topic,134472.0.html was?

Forum yes, troubleshooter no.

[#2]

Quote from: mikeclampitt67

My connection went down about 930... I did do a router factory reset before it was clear there was a service problem.. Now just waiting but could the reset cause more problems?

Not particularly unless you have customised settings for port forwarding / games / additional admin users - just inconvenient as router will now need to go through the full setup WHEN it can get a connection to PlusNet

Quote from: subi211

Then stop your troubleshooter from advising us to do so.

The advice in the trouble shooter might be applicable in other circumstances, but not at this stage of a known issue elsewhere (MSO).  If people have an EXTENDED problem connecting (more than say 4 hours) at that point a factory reset might be applicable.  Based on the experience of the incidents earlier this year, a factory reset was generally a premature action.

Quote from: Mark_

So when they say "Power off your router for an hour" With Fibre does this mean the OR modem too? Is this going to confuse DLM and balls up our line profiles?

No just the router.

[#3]

Still out here (west Sussex)
Found this after following the troubleshooting guide

Any Eta?

[#4]

The MSO notice said they would do an update sometime this afternoon......

[#5]

When they leave for and hour then reconnect, what they are saying is we have put them off for an hour

[#6]

Quote from: Townman

Quote No just the router. Thought so, thanks for confirming. Mine is jumping between a WAN IP of 172.x to 0.0.0.0 now

[#7]

There's my day of work down the drain. Thanks Plusnet.
Any sort of timescale yet for when they are going to fix it?

[#8]

I wouldn't hold your breath. Service status page says next update @15:00

[#9]

It looks like yet another BNG gateway failure. I guess throwing extra BNG gateways at the problem didn't really solve it.

[#10]

Still not working here in romford, should i wait before trying anything, or turn off the router for a while?
My connection is going on and off, when it's on it's for a few seconds and very slow.

[#11]

I live in Manchester, and my friend who works for Openreach advised me to switch off the OR modem for 2 minutes. Tried this, booted the router back up and I reconnected.
Hope this helps.

[#12]

Down again for me ffs!!
Router has all lights green including internet but won't connect.

[#13]

FWIW I lost access for about half an hour sometime just after noon. The router seemed to have difficulty establishing PPPoE and even when it did the gateway or DNS server couldn't be pinged.
Earlier I was able to watch video OK.
Think I'll keep my fingers crossed, but maybe I should print out the support numbers just in case.

[#14]

Just managed to reconnect here (nr Harrogate).
Rebooted router and just left it, after 5-10mins internet light went green and seem to be connected to ip starting 46.xxx
Hope it stays back up....

[#15]

Lost connection in Kent 10.38am  just come back now 12.46.  After the debarcle with PN in September October I had,  now this