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P&P for routers

warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: 04-03-2010

P&P for routers

i moved house on 15th may and i requested a new router .... i got told one would be sent but it was never delivered so i phoned pn back and spoke to a lady
the lady told me the router had not been sent and she would send me one... a week late i called back as it had not been delivered
i spoke to another lady... your router has not been issued as you did not pay the P&P charge....
i refused to pay P&P as i just refreshed a 18 month contract.... i was (until 30mins ago using a  old netgear fiber router) but the wifi in the router has died....
if people sign up to a new contract shouldnt they be offered a new router ?
and seen as the router i have been using is no longer issued by pn and you no longer support it shouldnt that get me a replacement sent out?
fair enough 5.99 isnt much but.... if a customer signs up for a new contract of atleast 12months shouldnt tht get us atleast one free if requested?
anyways at the mo im past caring just want the dial-up details and ill use my pc as router
5 REPLIES
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: 04-03-2010

Re: P&P for routers

i got it thanks... got everything routed via my pc atmo ....
luckly my motherboard has 2 inbuilt LAN and a inbuilt WIFI so mobiles can still be routed....
and now im connected directly to openreach modem webpages seem to load 10x faster not downloaded anything yet tho
ScottStorey
Aspiring Pro
Posts: 366
Thanks: 59
Fixes: 1
Registered: 21-02-2013

Re: P&P for routers

Hi Warbleeder,
The £5.99 P&P charge is applicable to all of our router orders, including new customers. While contracted that charge is just £5.99 as we cover the cost of the router and without a contract it would be £40 + £5.99 P&P.
I can see you gave us a call last night and somebody has got one on it's way to you. I'm sorry you were told multiple times you would be sent a router and you weren't though.
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: 04-03-2010

Re: P&P for routers

it's fine scott all sorted now and it's not your fault i was told i would be sent one and nothing said about P&P
on the other hand in my opinion there could be a training issue here?
Community Veteran
Posts: 6,307
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: P&P for routers

Quote from: warbleeder
there could be a training issue here?

:mand:    Wink
Call me 'w23'
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