Outbound VPN (FortiVPN) No longer Working Since Static Address Assigned

[#1]

I recently moved to a static IP address and ever since then the FortiVPN has stopped working on both my work laptops. I think it uses UDP 500 and UDP 4500, but I can find no way to track if these are being blocked. my other VPN, a Cisco AnyConnect appears to work.

Is there anyway to check any logs and see whats going on?

[#2]

Hi @keithdw
Plusnet static IP's have different routing and an extra feature the Plusnet firewall.
You can see what it is set to on your account:
https://www.plus.net/member-centre/broadband/firewall
If it is not set to off it could be blocking VPN traffic.
Unfortunately Plusnet currently have an issue prevetning customers changing the firewall settings.
Regards
Richard

[#3]

Link to the thread re the firewall issue.
https://community.plus.net/t5/Everything-else/Plusnet-Firewall-issue/m-p/1836678

[#4]

so if there is an issue, how do i get the firewall changed?

[#5]

Have you confirmed the firewall setting?
If it is set to high it will need a plusnet staff member like @Gandalf to assit with changing the firewall.

[#6]

Hmmm...

'High' setting

The 'High' setting blocks all ports, preventing unauthorised connections from the Internet to your computer.

This isn't how firewalls work, though... particularly not if the session is a reply. i.e. if i create the VPN to the provider, the return traffic should simply traverse the PS firewall as it is return traffic.

Firewalls work by blocking unsolicited AND blocked, traffic.

[#7]

Yes, it is set to HIGH and trying to change doesn't appear to work and timesout.