No speed change after upgrading from 40/10 to 80/20
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No speed change after upgrading from 40/10 to ...
No speed change after upgrading from 40/10 to 80/20
09-09-2012 12:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As of yet i have seen no increase in speed, i understand there is a 10 day training period or something like that, but surely there should be some kind of increase.
I used the BT speed test and it says my ip profile is 38.72 down and 10 up, which is the same as when i was on 40/10.
Is it me just being impatient? Or should i raise a ticket for someone to take a look at it?
Re: No speed change after upgrading from 40/10 to 80/20
09-09-2012 12:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No speed change after upgrading from 40/10 to 80/20
09-09-2012 12:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I note that whilst Download speeds are reasonable, Upload speeds struggle to get anywhere near their stated "profile".
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: No speed change after upgrading from 40/10 to 80/20
09-09-2012 10:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Looks like time to raise a ticket.
Re: No speed change after upgrading from 40/10 to 80/20
09-09-2012 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No speed change after upgrading from 40/10 to 80/20
09-09-2012 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Dear Mr Ogden,
Thanks for getting in touch.
I've checked on our suppliers systems and it looks like the upgrade to the 80/20 speeds was never placed so please accept my sincere apologies.
What I've just done is place the order manually but this does take 24 to 48 working hours to complete i'm afraid.
That would explain it
So hopefully should see a rise in speeds next week sometime.
Re: No speed change after upgrading from 40/10 to 80/20
10-09-2012 3:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that your order has been placed, this will complete by the end of tomorrow. If for any reason your speeds haven't increased, please let me know and I will happily assist.
Chris
Re: No speed change after upgrading from 40/10 to 80/20
10-09-2012 8:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No speed change after upgrading from 40/10 to 80/20
10-09-2012 8:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: No speed change after upgrading from 40/10 to 80/20
10-09-2012 8:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: No speed change after upgrading from 40/10 to 80/20
10-09-2012 10:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
DLM would only be optimising the few yards of copper from the cabinet to your house, as the fibre part is immune to interference etc.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: No speed change after upgrading from 40/10 to 80/20
11-09-2012 1:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I can see that an order is in place for your profile to be switched to our 80/20 profile, this will complete tomorrow.
If you have any questions or issues then please let me know.
Chris
Re: No speed change after upgrading from 40/10 to 80/20
11-09-2012 6:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I got 16Mbps upload, not sure about the download yet, its slowed down by the wireless network, got a cable coming tomorrow.
Re: No speed change after upgrading from 40/10 to 80/20
11-09-2012 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let me know how you go.
Re: No speed change after upgrading from 40/10 to 80/20
11-09-2012 9:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Pogdin I got 16Mbps upload, not sure about the download yet, its slowed down by the wireless network, got a cable coming tomorrow.
I've never got more than 16Mbps either...
"In The Beginning Was The Word, And The Word Was Aardvark."
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: No speed change after upgrading from 40/10 to ...