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Plusnet Profile Nudge

jack21
Grafter
Posts: 180
Registered: 25-02-2009

Plusnet Profile Nudge

It looks as tho my offer to remain with a stuck Plusnet I/P profile isn't really helping you much to track down the root cause, so would you manually adjust my Plusnet profile please.....it is lagging behind the BT profile for the past 8 days.
Thanks,
Jack
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Plusnet Profile Nudge

Hi Jack,
I have adjusted your profile to match your sync rate. This should take effect in the next fifteen minutes.
Chris
jack21
Grafter
Posts: 180
Registered: 25-02-2009

Re: Plusnet Profile Nudge

Thanks Chris; now in effect already.
Asking for a profile nudge via the Forum certainly seems a less-complicated/more-effective method than using a ticket or phoning-in.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Plusnet Profile Nudge

We try our best Smiley
I think it boils down to preference as it should be applied either way. Glad it's back to what it should be.
If there's anything else then let me know.
Chris