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No internet
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- Plusnet Community
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No internet
20-12-2023 9:58 AM
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Have had internet issues for awhile, keeps dropping connection, have had absolutely no internet since around 11pm last night
Message 1 of 3
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2 REPLIES 2
Re: No internet
20-12-2023 11:11 AM
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Quickest way - troubleshoot by text
Text HELP to 07800008121
(charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 mins to book a slot
- If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
- Service available Mon-Sun: 8am to 7.30pm
- Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
Re: No internet
20-12-2023 6:39 PM
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Hi @jame914
I can see that everything is back up and running now
Message 3 of 3
(512 Views)
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