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No internet

jame914
Newbie
Posts: 4
Registered: ‎09-06-2022

No internet

Have had internet issues for awhile, keeps dropping connection, have had absolutely no internet since around 11pm last night
2 REPLIES 2
redsox9
Rising Star
Posts: 108
Thanks: 31
Fixes: 1
Registered: ‎04-06-2016

Re: No internet

Quickest way - troubleshoot by text

Text HELP to 07800008121
(charges may apply at your standard rate).

  • We’ll run tests on your connection to find out what’s going on
  • If you need an engineer, we’ll text you in 15 mins to book a slot
  • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
  • Service available Mon-Sun: 8am to 7.30pm 
  • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,131
Thanks: 1,807
Fixes: 501
Registered: ‎01-01-2012

Re: No internet

Hi @jame914 

I can see that everything is back up and running now

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team