cancel
Showing results for 
Search instead for 
Did you mean: 

Flashing red

Laurad18d
Newbie
Posts: 1
Registered: ‎20-12-2023

Flashing red

My internet is flashing red and I have no internet. Please how can I fix this quickly?

Thanks
Tags (1)
2 REPLIES 2
jab1
Legend
Posts: 19,149
Thanks: 6,290
Fixes: 289
Registered: ‎24-02-2012

Re: Flashing red

@Laurad18d Try rebooting the Hub - hold a paper clip or similar in the reset hole until the light turns green, release and wait until it goes blue.

If that doesn't work:-

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,111
Thanks: 1,762
Fixes: 498
Registered: ‎01-01-2012

Re: Flashing red

Hi @Laurad18d 

I can see our support team has been contacted and a engineer has been booked for tomorrow

If you're still having issues after the visit let us know 

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team