No connection,help.

cslogg · ‎04-02-2018

My connection went down at 7.30 last night and still not back.

Did everythingI can think of.Reset modem etc.

jab1 · ‎24-02-2012

@cslogg What colour/state is/are the light(s) on the router? Which router are you using?

I suggest you report a fault via https://www.plus.net/help/report-a-problem/

Are you on FTTC or FTTP (full fibre)?

John

pvmb · ‎12-02-2014

And do you have a landline?

Townman · ‎22-08-2007

Have you called support...

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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