Thanks for getting in touch.
I'm sorry to hear you have no Internet at the moment, I appreciate how frustrating this will be. Please accept my apologies for any inconvenience this must be causing.
I've not been able to trace your account so if you can provide your username by private message I can look into this for you.
This general troubleshooting may help, please run through each step and let us know how you've gone.
If the issue persists you can raise a fault here.
Thanks - LF