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No ADSL light on router. Recent connectivity issues

loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

No ADSL light on router. Recent connectivity issues

Hi all
We've had recent issues with inconsistent connections and loss of broadband for no discernible reason. I called support who asked me to remove the faceplate and connect via the master socket two weeks ago today. The very helpful chap I spoke to then called me back the following Monday (18th) and said that the line looked far more stable and we agreed that there hadn't been any dropouts.
Fast forward to last night arriving home around 9pm and the only light onnour router was the WiFi one, checking the phone line gives me a dial time but no amount of power refreshes on the router have given me the ADSL light for more than maybe 20 seconds at most.
Any ideas what else I can try? I'm going to call today and see about a fibre upgrade anyway I think which would eliminate a potentially bad connection in the master socket if I'm right. In the meantime though am I just paying for no usage?
This is really frustrating If anyone can provide any help I'd be really grateful
Thanks!
16 REPLIES
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Fault raised with Plusnet in the meantime, support question number - 104917935
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: No ADSL light on router. Recent connectivity issues

<img src="http://community.plus.net/visualradius/generated/image143290023282.png"/>
That looks like hell.
Fibre is fantastic and offers many advantages, but don't do it just to fix the fault.
If you do go for fibre, the equipment will be new with the exception of your socket to the cab near you, so the chances are, it will resolve the problem.
If the test socket hasn't resolve the current issue (which it does appear to have), and if the modem can be ruled out, you need a fault raising quickly. If you can confirm that it's all been done, please let me know here and I'll push it through for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: No ADSL light on router. Recent connectivity issues

ps Is your phone working ok?
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Hi yes phone works and fault raised. Also grabbing new rj11 and micro filter today to test.
Thanks Smiley
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Got a fibre upgrade booked in (11mb to 33mb, well worth it) next Friday engineer visit.
Would appreciate help getting stability in the meantime though if possible. Will feedback after fitting new rj11 and microfilter this evening
Thank you
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: No ADSL light on router. Recent connectivity issues


It's a little more stable over the last hour or so, but obviously we'd like to see a longer period than this before thinking it's all ok. Let us know when you've switched those bits out.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Thanks for the update Chris. That does look hopeful.
On the train home now so will update this evening.
Cheers
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Micro filter swapped over. It seems stable thus far, if there are any other issues I'll replace the ADSL cable. I'm keen to see what the fault was as well so keeping thing separate for now Smiley
Thanks
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Only one drop so far this evening
Plusnet Help Team
Plusnet Help Team
Posts: 5,647
Thanks: 535
Fixes: 205
Registered: 01-01-2012

Re: No ADSL light on router. Recent connectivity issues

It looks better here as well.
I've checked the order as well and all looks good for next Friday.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Still a bit flakey although it hasn't dropped yet today. Fingers crossed it will be usable till next Friday Smiley
Thanks for checking Smiley hopefully this will all be solved by the new writing the engineer will be fitting
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Having said that there are huge spikes of latency this morning...
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

Latency is still regular and severe in patches. Is there anything I can do to help this please?
loftybloke
Grafter
Posts: 80
Registered: 07-04-2013

Re: No ADSL light on router. Recent connectivity issues

swapped to a new adsl cable after further issues this morning