No ADSL light on router. Recent connectivity issues
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No ADSL light on router. Recent connectivity issues
29-05-2015 7:55 AM
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We've had recent issues with inconsistent connections and loss of broadband for no discernible reason. I called support who asked me to remove the faceplate and connect via the master socket two weeks ago today. The very helpful chap I spoke to then called me back the following Monday (18th) and said that the line looked far more stable and we agreed that there hadn't been any dropouts.
Fast forward to last night arriving home around 9pm and the only light onnour router was the WiFi one, checking the phone line gives me a dial time but no amount of power refreshes on the router have given me the ADSL light for more than maybe 20 seconds at most.
Any ideas what else I can try? I'm going to call today and see about a fibre upgrade anyway I think which would eliminate a potentially bad connection in the master socket if I'm right. In the meantime though am I just paying for no usage?
This is really frustrating If anyone can provide any help I'd be really grateful
Thanks!
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 9:14 AM
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Re: No ADSL light on router. Recent connectivity issues
29-05-2015 12:53 PM
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That looks like hell.
Fibre is fantastic and offers many advantages, but don't do it just to fix the fault.
If you do go for fibre, the equipment will be new with the exception of your socket to the cab near you, so the chances are, it will resolve the problem.
If the test socket hasn't resolve the current issue (which it does appear to have), and if the modem can be ruled out, you need a fault raising quickly. If you can confirm that it's all been done, please let me know here and I'll push it through for you.
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 12:55 PM
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Re: No ADSL light on router. Recent connectivity issues
29-05-2015 1:11 PM
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Thanks
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 1:30 PM
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Would appreciate help getting stability in the meantime though if possible. Will feedback after fitting new rj11 and microfilter this evening
Thank you
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 4:41 PM
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It's a little more stable over the last hour or so, but obviously we'd like to see a longer period than this before thinking it's all ok. Let us know when you've switched those bits out.
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 5:58 PM
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On the train home now so will update this evening.
Cheers
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 6:59 PM
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Thanks
Re: No ADSL light on router. Recent connectivity issues
29-05-2015 11:53 PM
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Re: No ADSL light on router. Recent connectivity issues
30-05-2015 11:43 AM
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Re: No ADSL light on router. Recent connectivity issues
30-05-2015 11:54 AM
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Thanks for checking hopefully this will all be solved by the new writing the engineer will be fitting
Re: No ADSL light on router. Recent connectivity issues
30-05-2015 12:09 PM
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Re: No ADSL light on router. Recent connectivity issues
30-05-2015 4:56 PM
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Re: No ADSL light on router. Recent connectivity issues
31-05-2015 10:02 AM
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