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New Plusnet fibre customer speed issue

vickybliss
Newbie
Posts: 6
Registered: 31-07-2014

New Plusnet fibre customer speed issue

Hey all...
Finally got fibre working today since friday's no use installation which left us broadband less... when engineers came out today the sync speed at telephone point was about 76mbps downstream and 19mbps upstream but when do a speedtest online it says were only getting 18mbps downstream upstream is fine about 15mbps below is the test results from BT wholesale speedtest website
The setup for connection is a BT openreach modem and a BT hub 4 router is there anything that needs changing on the hub 4 to get fibre speeds not ADSL speeds.


FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download Speed
18.04 Mbps

0 Mbps 65.07 Mbps
Max Achievable Speed
Download speedachieved during the test was - 18.04 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-65.07 Mbps .
Additional Information:
IP Profile for your line is - 65.07 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
15.51 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 15.51Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Thanks in advance of any help.
Mike
11 REPLIES
Moderator
Moderator
Posts: 18,001
Thanks: 1,441
Fixes: 154
Registered: 11-01-2008

Re: New Plusnet fibre customer speed issue

welcome to the forum Smiley
I suspect you need a profile nudge, if you call them they should be able to do that or wait until tomorrow and this will hopefully be picked up by the forum staff.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

vickybliss
Newbie
Posts: 6
Registered: 31-07-2014

Re: New Plusnet fibre customer speed issue

hi..
thanks for the welcome and thanks for the reply to the post i'll see what happens with it tomorrow if still not quicker i'll give em a ring..

Cheers again
Mike
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Plusnet fibre customer speed issue

You can check what the Plusnet profile is set at
Current Line Speed here https://portal.plus.net/my.html?action=data_transfer_speed
vickybliss
Newbie
Posts: 6
Registered: 31-07-2014

Re: New Plusnet fibre customer speed issue

This is what the portal came back with...
Estimated line speed:
79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-07-07 21:37:18
Current line speed:
18.9 Mb
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Plusnet fibre customer speed issue

That is the problem
It may not sort itself out so if it is still low tomorrow post back here for it to be picked up
vickybliss
Newbie
Posts: 6
Registered: 31-07-2014

Re: New Plusnet fibre customer speed issue

what does it mean though...  
ok will do if not better tomorrow...
thank you for your help
Mike
adie:quote
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: New Plusnet fibre customer speed issue

Briefly
Plusnet mirror the BT IP profile to assist in their traffic management (so that time sensitive usage on your connection gets priority over things such as downloads)
When this doesn't match as in your case it artificially limits your connection speed
This gives a bit more information http://www.plus.net/support/broadband/speed_guide/traffic_management.shtml
Moderator
Moderator
Posts: 18,001
Thanks: 1,441
Fixes: 154
Registered: 11-01-2008

Re: New Plusnet fibre customer speed issue

Quote from: vickybliss
Current line speed:
18.9 Mb

should match

Quote from: vickybliss

IP Profile for your line is - 65.07 Mbps


Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

vickybliss
Newbie
Posts: 6
Registered: 31-07-2014

Re: New Plusnet fibre customer speed issue

Thank you for all your support over this issue but atleast we have internet now... hopefully we'll get the speed sorted in the next few days..
Regards
Mike
vickybliss
Newbie
Posts: 6
Registered: 31-07-2014

Re: New Plusnet fibre customer speed issue

Hi all..
just an update from last nights post... had a phone call to plusnet today and were now getting better speeds the portal as seen below looks so much better...
Estimated line speed:
79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-07-07 21:37:18
Current line speed:
78 Mb
done a speedtest and getting about 57mbps down and 14mbps up so were getting there don't know how much more were gonna get but hopefully we will make at least 60 in a few days once line has had time to stable...
Thanks once again for all the tips and advice from here
Regards
Mike
Moderator
Moderator
Posts: 18,001
Thanks: 1,441
Fixes: 154
Registered: 11-01-2008

Re: New Plusnet fibre customer speed issue

Make sure your speed tests are done via ethernet cable to get the best speed results

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'