New FTTC install, slow speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New FTTC install, slow speeds
New FTTC install, slow speeds
06-04-2014 9:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can someone please take a look?
Ticket open since Friday due to BTO sending 2 seperate engineers to do the line and FTTC install! (ticket 83816427)
Results from BT checker.
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange MONTFORT is served by Cabinet 43
High Low High Low
FTTC Range A (Clean) 80 66.8 20 19.9 -- Available
FTTC Range B (Impacted) 79.5 52.1 20 17.7 -- Available
Bt speedtest result
Results Image not loaded
1. Best Effort Test:
Download Speed : 33.22 Mbps
2. Upstream Test:
Upload Speed : 13.34 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re: New FTTC install, slow speeds
07-04-2014 12:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What was the IP Profile on your BTwholesale speedtest, and what is your Plusnet Current Line Speed?
(You may have to wait a while to get the answer - as I type the site is down for maintenance).
Re: New FTTC install, slow speeds
07-04-2014 7:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phone exchange:
MONTFORT
Estimated line speed:
66Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-03-20 14:15:31
Current line speed:
37 Mb
BT test fails with a error (see original post)
Re: New FTTC install, slow speeds
07-04-2014 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry for the problems that you're experiencing with low speeds. I've made some back end changes with your Speed Profiles. Can you please restart your router and let us know if the speeds have increased for you?
Re: New FTTC install, slow speeds
07-04-2014 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I still cant see my profile on the BT checker website though?
Re: New FTTC install, slow speeds
08-04-2014 4:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC install, slow speeds
05-05-2014 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris That should display once the back end systems have had time to populate.
I still cant see this?
Getting loads of disconnects and generally laggy browsing.
Can you check your end? It seems that the router is rebooting? (I managed to check the setup when it did it just now and I saw that the LAN1 light was out on the modem, but power/DSL were lit)
Do I need to raise a fault?
Re: New FTTC install, slow speeds
06-05-2014 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
<img src="http://community.plus.net/visualradius/generated/image13993800708354.png"/>
From the drops seen above, are any of these from the modem/router being restarted?
Are you connected via Ethernet or Wireless? If Wireless, could you try an Ethernet Cable please?
Re: New FTTC install, slow speeds
06-05-2014 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm connected wired to the router.
I have not rebooted the router at all. The resets are the router rebooting itself.
I can see the resets emptying the logs.
I also see the latency change in my tbb ping graphs is this normal?
Thanks
Re: New FTTC install, slow speeds
06-05-2014 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC install, slow speeds
06-05-2014 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.thinkbroadband.com/ping/share/d93d8ee745f9b049bbfc40a8be97404a.html
Re: New FTTC install, slow speeds
06-05-2014 4:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC install, slow speeds
08-05-2014 7:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have had more reboots, latest just now (approx 19.20).
Do you think the router is at fault?
Re: New FTTC install, slow speeds
08-05-2014 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: New FTTC install, slow speeds
09-05-2014 7:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems to be when in use with several devices.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New FTTC install, slow speeds