My estimated speed has just changed (and the time is in the future!)
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My estimated speed has just changed (and the time is in the future!)
25-07-2013 9:22 AM
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Re: My estimated speed has just changed (and the time is in the future!)
25-07-2013 1:49 PM
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A line test is showing you in sync at 8096kb/s which is pretty good, strange that that hasn't set a profile yet though. Is that similar to the sync speeds you're seeing in the router?
Re: My estimated speed has just changed (and the time is in the future!)
25-07-2013 2:09 PM
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Re: My estimated speed has just changed (and the time is in the future!)
25-07-2013 2:37 PM
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Yes, absolutely positive. We don't actually have a line profile assigned to your line from our suppliers, which could explain why things seem to be happening so randomly - I'd definitely recommend checking what the router is reporting though.
Re: My estimated speed has just changed (and the time is in the future!)
26-07-2013 9:21 AM
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Download speed during test: 1.88Mbps
DSL Connecting Rate: 8.1Mbps (down-stream), 0.45 (Up-stream)
IP Profile: 2 Mbps
As you can see the connecting rate is good but the IP Profile is not right for the sync speed. Please can you do whatever you can to reset it so that I can get a good download speed? I turned my router on and off and the sync speed dropped to 7616 but still a respectable rate.
Re: My estimated speed has just changed (and the time is in the future!)
26-07-2013 1:45 PM
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Re: My estimated speed has just changed (and the time is in the future!)
26-07-2013 2:11 PM
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Re: My estimated speed has just changed (and the time is in the future!)
26-07-2013 5:01 PM
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Re: My estimated speed has just changed (and the time is in the future!)
29-07-2013 9:06 AM
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Re: My estimated speed has just changed (and the time is in the future!)
29-07-2013 3:45 PM
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If that has increased, has the Plusnet Current line speed increased to match?
Re: My estimated speed has just changed (and the time is in the future!)
29-07-2013 3:54 PM
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Re: My estimated speed has just changed (and the time is in the future!)
30-07-2013 10:35 AM
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It looks like the SNR reset didn't take effect, I've submitted another and I'll come back and perform some tests in a couple of hours to see if the subsequent one had the desired effect and look at what we can do next if not.
Adam
Re: My estimated speed has just changed (and the time is in the future!)
30-07-2013 2:02 PM
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Re: My estimated speed has just changed (and the time is in the future!)
30-07-2013 4:00 PM
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Sorry to say there still seems to be an issue but I'll keep hold of this until it's sorted for you, basically there seems to be a mismatch between speed profiles on 2 of our suppliers systems so I need to get that fixed.
I'll need to deal with this a different way which will be a little more time consuming so bear with me and I'll try and get this nailed ASAP, hopefully today.
Adam
EDIT: right, that should be sorted now (touch wood) I've had a mismatch between speed profiles on 2 different systems corrected and I've been advised that a 5500kbps profile has been applied so I've set the profile on your account with us to match that, I'd expect that to be effective within a couple of hours, let me know if not please
Re: My estimated speed has just changed (and the time is in the future!)
30-07-2013 5:01 PM
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Thanks again
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