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connection dropping

totalguy
Grafter
Posts: 73
Registered: 24-04-2013

connection dropping

my connection dropped yesterday not sure how many times as i wasnt on it and it dropped today. unusual for this to happen i dont usually see any and my computer doesnt tell me when its dropped since i have had plusnet
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: connection dropping

have a look at the router log - if it is a Plusnet router it is here http://192.168.1.254/cgi/b/events/?be=0&l0=1&l1=2
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: connection dropping

Quote from: Oldjim
have a look at the router log - if it is a Plusnet router it is here http://192.168.1.254/cgi/b/events/?be=0&l0=1&l1=2

cant see much there loads of firewall checks i saw a drop and reconnect today but i cant see much else it only shows today
edit: JUST DROPPED AGAIN
Aug 2 11:40:53 PPP link down (Internet) [84.93.101.49]

Info Aug 2 11:40:51 xDSL linestate down

Info Aug 2 11:40:20 xDSL linestate down
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: connection dropping

2 more 11:45 & 11:56AM
wired connection too
Plusnet Help Team
Plusnet Help Team
Posts: 13,488
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: connection dropping

Here's a view of the disconnections over the past 24 hours or so:
<img src="http://community.plus.net/visualradius/generated/image13754409475398.png"/>
Don't worry about posting each time you get disconnected. You just need to raise a <a href="http://faults.plus.net/">fault</a> and we'll help you get that sorted Smiley
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: connection dropping

found the problem. when i put my nas drive on for downloading to it, the connection drops when its not on it seems fine no drops.
it shouldnt do this though never had this problem before.
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: connection dropping

Quote from: _Adam_Walker_
Here's a view of the disconnections over the past 24 hours or so:
<img src="http://community.plus.net/visualradius/generated/image13754409475398.png"/>
Don't worry about posting each time you get disconnected. You just need to raise a <a href="http://faults.plus.net/">fault</a> and we'll help you get that sorted Smiley
Adam

any chance of another one of those that includes from about noon until now?
and any idea's why my nas drive is affecting the router? it never used to,  only used my nas drive in the past few days since i got this new plusnet router a few weeks ago.
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: connection dropping

it seems my nas drive is probably not the problem now as ive had it on for hours and no drops.
connection seems better today although theres always room for improvement
totalguy
Grafter
Posts: 73
Registered: 24-04-2013

Re: connection dropping

well it seems to have sorted itself out so i will never know what it was, very annoying all the same
now just to buy a new router when i can afford it