Massive drop in speeds in the evenings
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- Re: Massive drop in speeds in the evenings
Massive drop in speeds in the evenings
11-11-2011 8:21 AM
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Its 12.5meg all day and all evening the speed drops to around 2meg which is not ideal.
I understand its peak time and would expect to lose a bit, but over 10meg?
We switched to ADSL2+ recently, the speeds we got before were 6.6meg and it never seemed to drop in the evening. We also used to be on the "Max premium" service but had that removed shortly after the switch to ADSL2+.
Could the lack of the "Max premium" service be causing this? I understand it gives you certain priorities at the exchange?
If so then can I please request that Max Premium is put back on our account as I don't mind paying extra to get full speed in the evening.
I did try calling about it but was on hold for over 15 mins and ran out of time, so hopefully the forum can help.
Regards
Paul.
Re: Massive drop in speeds in the evenings
11-11-2011 10:19 AM
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Re: Massive drop in speeds in the evenings
11-11-2011 12:02 PM
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Max premium is not available on ADSL2+ Best thing to do is some BT speed tests when it's running slow and raise a fault.
Jojo
Re: Massive drop in speeds in the evenings
11-11-2011 4:21 PM
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Just ran the speed tester, 4.20pm and speeds are looking bad already
Picture below.
Re: Massive drop in speeds in the evenings
11-11-2011 4:23 PM
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Speeds were 15.5meg only a few days ago.
Re: Massive drop in speeds in the evenings
11-11-2011 4:25 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Massive drop in speeds in the evenings
11-11-2011 4:37 PM
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Paul.
Re: Massive drop in speeds in the evenings
12-11-2011 2:10 AM
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Will see how it is in the day tomorrow.
Re: Massive drop in speeds in the evenings
14-11-2011 11:08 AM
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I noticed you opened a fault but never completed the questions. This has automatically closed it after 48 hours. If you're still having the issues then you will need to open it again.
Jojo
Re: Massive drop in speeds in the evenings
14-11-2011 1:02 PM
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Does the user get sent any notification when this happens?
John
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Massive drop in speeds in the evenings
14-11-2011 3:34 PM
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It took me some time to find another router and set it up and then I gave it a while to see if there were any improvements.
Unfortunatly there were no improvements, the speed dropped below 1 meg for some of the weekend, at times it hit 2 meg and at others it would hit 15meg.
It really does appear to be linked to peak times, so I am wandering if it is the exchange being overloaded suddenly.
It's also worth mentioning that my exchange is due to be enabled for FTTC next month and there is a lot of activity in the area from Openreach. I wander if this could be a possible reason for the issues I am having?
Speed at 3.30pm today is 15meg, I will see if it dips right down again later and then follow the fault reporting through.
@Jelv yes there was a note in the account section regarding this.
Thanks
Paul.
Re: Massive drop in speeds in the evenings
14-11-2011 6:06 PM
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Gonna raise a fault now.
Paul.
Re: Massive drop in speeds in the evenings
15-11-2011 7:41 AM
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It stayed at the speed in my last post til around 11pm then it started rising back to decent speed again.
Heres how it looks at 7.30am for comparison.
Its 100% down to peak times.
Re: Massive drop in speeds in the evenings
15-11-2011 1:17 PM
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Re: Massive drop in speeds in the evenings
15-11-2011 3:44 PM
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Paul.
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- Re: Massive drop in speeds in the evenings