Lost connection for 4 hours
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- Re: Lost connection for 4 hours
05-01-2017 5:13 PM
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Thanks in advance,
Carl
Fixed! Go to the fix.
Re: Lost connection for 4 hours
05-01-2017 5:19 PM
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Hi Carl,
Can you confirm what is down (if you know)?
What router do you have and what colour lights do you see on it?
Need to establish if the DSL circuit is down (all test will fail then!) of if that is fine and your connection to Plusnet is down, or if all is up but not data is going through it?
Can you try running from a PC these commands and see what works (some will fail depending on your router!)
ping 192.168.1.254 ping 192.168.1.1 ping 8.8.8.8 tracert 8.8.8.8
Ignore windows network troubleshooting, its pretty useless most of the time!
An additional test is to change the username and password in the router to
USER: speedtest@speedtest_domain PASS: testing
this puts you in a BTW test domain, if that logs you in ok go to http://217.32.105.42 and run a speedtest. That will prove the DSL circuit is working too or not.
Re: Lost connection for 4 hours
05-01-2017 5:26 PM
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Re: Lost connection for 4 hours
05-01-2017 5:29 PM
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Power on
Broadband on
Internet off
WiFi on
Back in a sec (have to keep going back to the previous scrèen)
Re: Lost connection for 4 hours
05-01-2017 5:35 PM
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Pings to 8.* addresses all failed.
Re: Lost connection for 4 hours
05-01-2017 5:37 PM
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Re: Lost connection for 4 hours
05-01-2017 5:47 PM
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Broadband on is a good first sign, looks like the DSL part is syncing up.
Have you changed your password at all on member centre (even if a few weeks / months ago?) it might be your line got reset 4 hours ago and the router doesn't have the right password, so worth putting in your username and password again and see how that goes.
If you could try the
bit above about logging into the speedtest username that will prove the line is fine too, then it will probably be a call into the helpdesk as looks like an account problem of fault as your router is not properly authenticating to Plusnet.
Re: Lost connection for 4 hours
05-01-2017 5:54 PM
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Not used the 2704 for a while, but think this is the right page, under Basic Settings, Broadband (this may be an old image, couldn't find many on google!)
Re: Lost connection for 4 hours
05-01-2017 5:54 PM
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To login again I presume I use the *****@plusdsl.net user name and the wifi password that's on my"Handy reference card".
Re: Lost connection for 4 hours
05-01-2017 5:55 PM
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yep that's right to log back in again.
Re: Lost connection for 4 hours
05-01-2017 5:56 PM
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You need to use the same password that you use to log in to the Member Centre.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Lost connection for 4 hours
05-01-2017 5:58 PM - edited 05-01-2017 5:58 PM
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eek, sorry was replying too fast! thanks @Mav I only read the username bit, not the password bit!
Re: Lost connection for 4 hours
05-01-2017 6:04 PM
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Re: Lost connection for 4 hours
05-01-2017 6:05 PM
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sorry my fault!
Ignore the wifi password, just use your username and your broadband password (same as member centre password) to log back in on the router username/password
The wifi pass is only to put devices onto wifi
you also have a admin username/password to log into the router management pages.
Re: Lost connection for 4 hours
05-01-2017 6:10 PM
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