Line reset
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Line reset
29-07-2014 12:08 AM
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Re: Line reset
29-07-2014 8:27 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Line reset
29-07-2014 9:00 AM
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Unfortunately an SNR Reset isn't going to resolve this issue for you. It looks as though your 'Loop Loss' an identifier of the length of your line is showing as incorrect from the testing that I've done. When this happens your speeds won't be great. I've attached your line details.
Is the router you've got brand new? If it is are you able to try an alternative microfilter?
Re: Line reset
29-07-2014 6:52 PM
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Re: Line reset
30-07-2014 10:56 AM
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Re: Line reset
30-07-2014 11:05 AM
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As your 'Loop Loss' is showing incorrectly, I'd follow the steps on http://faults.plus.net
If I did an SNR Reset, the line wouldn't perform any better, we're better getting the underlying issue fixed.
Re: Line reset
30-07-2014 11:16 AM
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Re: Line reset
30-07-2014 11:22 AM
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If you look at the attachment I posted on reply #2, you'll see a figure next to 'Loop Loss'. The Loop Loss gives a figure between 1 and around 90 (1 being a very short line and 90 being a very long line).
Your Loop Loss should be around 30, instead of the 75 we can see, so we know there is something wrong.
I'll drop you a private message now on where we move forwards with this.
Re: Line reset
30-07-2014 11:23 AM
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Broadband speed still under par
03-08-2014 9:11 PM
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Re: Line reset
03-08-2014 9:21 PM
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Please keep your problem in one place to assist in troubleshooting
What are the line stats with the new router - speed, noise margin and attenuation
Re: Line reset
03-08-2014 9:23 PM
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Re: Line reset
03-08-2014 9:25 PM
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This may help http://community.plus.net/forum/index.php/topic,96155.0.html
Re: Line reset
03-08-2014 9:26 PM
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Re: Line reset
03-08-2014 9:27 PM
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