Issues with buffering/lag
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Issues with buffering/lag
4 weeks ago - last edited 4 weeks ago
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It’s not multiple devices all trying to do too much for the line at once.
We have done a quiet line test using a corded phone on 17070 and it’s quiet.
Looking at the info in the hub one I can see that all devices are connected using 2.4ghz, none use 5ghz. I tried separating the bands and giving them slightly different names, but I couldn’t even manually connect to 5ghz.
I’ve tried using the BT checker and get this:
Summary of Performance Test
Timestamp
Sunday 10 November 2024 | 14:28:11
Ping
14 Ms
Download
33.67 Mbps
Upload
5.57 Mbps
Summary Advanced Test
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Re-running it hasn’t helped. Does anyone have any further advice please?
Edit: Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 15/12/21
Re: Issues with buffering/lag
4 weeks ago
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Silly question, but are any of your devices 5G capable? How many at any one time? Your figures look good for a 40/10 connection.
Can you post a screenshot of the Hubs Helpdesk (obscuring personal data)
Re: Issues with buffering/lag
4 weeks ago
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I’m not sure if the TV can do 5ghz. But my iPhone 12 Pro definitely can, as can the other iPhones and iPads in the house, but they’re all on 2.4ghz too. The issue has been happening when only my iPhone 12 Pro is in use.
I’m not sure what you mean with “helpdesk”?
Re: Issues with buffering/lag
4 weeks ago - last edited 4 weeks ago
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As you say, your phones/pads should be capable. How far away from the Hub are they?
The help desk is this:
Do the two different frequencies show as available in the kit?
Re: Issues with buffering/lag
4 weeks ago
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Re: Issues with buffering/lag
4 weeks ago - last edited 3 weeks ago by Mav
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I can’t see how to add a screenshot.
Information for Helpdesk agents
When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.
1. Product name: Plusnet Hub
2. Serial number: ——
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 15/12/21
4. Board version: Plusnet Hub One
5. DSL uptime: 17 days, 15:36:32
6. Data rate: 5998 / 39950
7. Maximum data rate: 6623 / 56584
8. Noise margin: 6.3 / 11.6
9. Line attenuation: 28.8 / 19.6
10. Signal attenuation: 28.6 / 18.6
11. Data sent/received: 41.6 GB / 448.0 GB
12. Broadband username: ——@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-HKPW
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 300 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-HKPW
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 78:65:59:b3:dd:2e
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Re: Issues with buffering/lag
4 weeks ago - last edited 4 weeks ago
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Buffering/lag is not really frequency-dependent. I know it is a pain, but can you run this test and post the result? https://www.debugbear.com/test/website-speed
Re: Issues with buffering/lag
4 weeks ago
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Originally the 2.4ghz was using channel 10 as a manual option — I must have set that years ago. I’ve switched it to automatic and it landed on 6. It hasn’t helped at all though.
We use apps for streaming video rather than web pages. Mostly iPlayer and YouTube.
https://www.debugbear.com/test/website-speed/BTNld6Be/overview
Re: Issues with buffering/lag
3 weeks ago
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That looks (to me) a reasonably good result., but this is not one of my real areas of expertise, so I could be mis-interpreting it.
Your Helpdesk page may give us some more information if you can post it.
Re: Issues with buffering/lag
3 weeks ago
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Re: Issues with buffering/lag
3 weeks ago
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To upload the screenshot, click the 'mountain icon at the top of the reply window (between the smiley and camera), and follow the prompts. Your original could have been caught by the slightly temperamental spam filter.
Re: Issues with buffering/lag
3 weeks ago - last edited 3 weeks ago
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Definitely has been moderation in here, refresh the thread and start from the beginning, remembering what you posted before!
Re: Issues with buffering/lag
3 weeks ago
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Ah - the dreaded mobile version. Do you have a desktop/laptop? If not, select the 'desktop' option from the settings options.
Re: Issues with buffering/lag
3 weeks ago
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Re: Issues with buffering/lag
3 weeks ago
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Thanks for that - it looks OK to me. Unfortunately I have to go out for the next couple of hours and won't be back on here tonight. I'll have another look tomorrow morning, but in the meantime I'll tag a couple of Community members who may be able to assist - if they are around.
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