Issues with buffering/lag

[#1]

Just tried the BT checker again, and got this…

Summary of Performance Test
Timestamp
Sunday 10 November 2024 | 22:45:16
Ping
14 Ms
Download
8.84 Mbps
Upload
5.61 Mbps

Nobody else is even awake now. There’s definitely nobody else downloading anything.

[#2]

Have a read of this - https://discussions.apple.com/thread/252159491?sortBy=rank

[#3]

Thank you, I will try investigating more on that issue for my own phone. I’ll also try splitting the bands again with different names, to see if I can get the iPad onto the 5ghz band manually.

The speed tests are erratic now.

Summary of Performance Test
Timestamp
Sunday 10 November 2024 | 23:42:10
Ping
47 Ms
Download
6.32 Mbps
Upload
5.59 Mbps

[#4]

I’ve split the wifi bands again and given them different names.

They show as active in the helpdesk page on the router, but the iPad won’t connect to the 5ghz band either, and nor will my old iPhone 8 I’ve just dug out. I’m copying and pasting the wifi password from the router admin page to rule out any typos.

The 5ghz one isn’t constantly available to select to connect on either my iPhones or the iPad. When it does appear it shows with the strongest signal indicator, so I am a bit confused why it isn’t there constantly.

[#5]

@GlitterChick  I'm sorry, I honestly have no idea why you can't get the 5Ghz band to work on your kit, but one question has just occurred to me - how old is your Hub1?

What your speed tests are now reporting though is a different matter entirely, and one which is more to my liking, so to speak.

I know you have done some of this, but can you provide the information requested below?

For Community members to be able to help, information from these sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband Availability Checker (obscuring your phone number), where a landline phone is no longer supplied or known use the address version BT Broadband Address Availability (obscuring your address)

BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS'- if it will run. This test is recommended to be performed with only one device connected.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would also be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Where the phone line is still active, it may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

@Townman Thanks for picking this up.

[#6]

For clarity, can the Apple devices see the 5GHz SSID?

Have you change the WiFi password from the default one? Have you put any odd characters into the WifI password?

[#7]

A few answers before I do the screenshots.

We have had the Hub One since May 2020.

The Apple devices can see the 5ghz SSID but only intermittently. Even when only 1 foot from the router.

The password doesn’t have anything unusual in it, it’s actually the same as the other band. The 5ghz SSID has only ever had -5 tacked on the end when I’ve split it. Since it has a hyphen in its default name I didn’t think they would cause problems.

[#8]

[#9]

The Broadband Availability checker isn’t working — says it is unavailable at the moment when trying via phone number, and just sits there when trying via address. 

[#10]

@GlitterChick Give us what you can, but I suspect a fault anyway.

I'm afraid I can't help with the  initial query - sorry, but maybe someone else can.

[#11]

This is a bit of history of the line, so you can see what we have had in the past on the same router (since May 2020) and phone line. 

[#12]

[#13]

OK. Is this a SOGEA (no phone) connection? Can we please see your current Help Desk? I suspect a broadband fault.

[#14]

[#15]

We have a phone connection too.

Edit: with plusnet, for clarity.