Is it Live, I'm not so sure (Edit : Billing Problem!!!)
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Is it Live, I'm not so sure (Edit : Billing Problem!!!)
22-03-2010 10:36 AM
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I referred my Mum to Plusnet and we went through the process on Mothers day. The line was supposed to be active tomorrow after 12pm.
I logged ito her Members Section this morning to find that the line was activated this morning arounf 9am. Now, i have some reservations regarding this information:-
1. The telephone line does not seem to be active yet, according to the Members Section (i though this would have to be done first)
2.According to LogMeIn, her pc is 'Online', however i have the router lying at my house, so i am guessing her Orange Livebox is still connected.
How can Plusnet claim that her broadband is active, when Orange still appear to be providing broadband. I cannot do anything from work so i am merely questioning how this can be.
When i do get to her house (tonight ot tomorrow) to set up her new router and the Broasband isnt active, rest assured i will be back!
Re: Is it Live, I'm not so sure?
22-03-2010 10:43 AM
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Re: Is it Live, I'm not so sure?
22-03-2010 10:47 AM
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Re: Is it Live, I'm not so sure?
23-03-2010 12:21 PM
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I am going to set up the new router tonight and could no without any hiccups
Re: Is it Live, I'm not so sure?
23-03-2010 12:40 PM
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Re: Is it Live, I'm not so sure?
23-03-2010 1:14 PM
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Re: Is it Live, I'm not so sure?
23-03-2010 5:51 PM
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Re: Is it Live, I'm not so sure?
23-03-2010 6:45 PM
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Re: Is it Live, I'm not so sure?
23-03-2010 6:53 PM
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Re: Is it Live, I'm not so sure?
24-03-2010 8:57 AM
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Re: Is it Live, I'm not so sure?
24-03-2010 10:29 AM
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Re: Is it Live, I'm not so sure (Edit : Billing Problem!!!)
24-03-2010 2:08 PM
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Re: Is it Live, I'm not so sure (Edit : Billing Problem!!!)
24-03-2010 2:20 PM
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Mand has added a 'free month; to the account which i suppose cancels out the extra payment.
They just couldnt get the WHOLE process right could they? Also the phone line will now not be activated unti 8 Apr, even though we ordered it on Mothers day, i have no idea whats going on there but i fear no one else will either so im keeping quiet!
2 Referralls = 2 Plusnet fails
Re: Is it Live, I'm not so sure (Edit : Billing Problem!!!)
25-03-2010 10:17 AM
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Sorry for the delay in responding here, I was using unread posts and working my way through, but looked at this one when I picked up your PM.
Regarding the phone line, for a standard BB + line transfer we always transfer the BB first and then the phone line (you can't do both at once, and the broadband takes precedence).
This should have been explained though in the emails you were sent.
Re: Is it Live, I'm not so sure (Edit : Billing Problem!!!)
28-04-2010 7:34 PM
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Anyway its happened again, no connection for 1 day and 5 hours. This is the second disconnection thats lasted days last time and i am not sure when it will be back up again. Obviously this ISNT good enough.
Whats the procedure for fault testing if she cant get the internet back up and running, can plusnet do anything?
She was with Orange for 18 months and never had a single problem. this refer a friend malarky is really not worth my while.
mrmarkus1981
problem username is ldickson
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