Internet slow IP profile changed
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Re: Internet slow IP profile changed
22-06-2017 5:49 PM
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Re: Internet slow IP profile changed
22-06-2017 5:56 PM
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ahh yes I forgot about that. How would using a filter be different to the built in bit?
Re: Internet slow IP profile changed
22-06-2017 6:06 PM
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have done it now will reset router again at 10pm
Re: Internet slow IP profile changed
22-06-2017 7:04 PM
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just done another BT wholesale test what does this indicate? is it getting back to normal?
Download speedachieved during the test was - 2 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :2.94 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2.5 Mbps
Re: Internet slow IP profile changed
22-06-2017 10:18 PM
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its getting better I think.
This is through master socket after resetting router 4 hours after was asked
Download speedachieved during the test was - 2.01 Mbps For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :2.72 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps |
Re: Internet slow IP profile changed
22-06-2017 10:44 PM
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This is another BT wholesale test connected normally to the open reach socket
Download speedachieved during the test was - 1.93 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :3.46 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
What is going on?
Re: Internet slow IP profile changed
23-06-2017 8:58 AM
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this is this morning through master socket
Download speedachieved during the test was - 1.97 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :3.3 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Re: Internet slow IP profile changed
23-06-2017 11:35 AM
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Thanks for monitoring it and for the results.
Testing your line is showing a sync rate of 3.2mbps and the IP/BRAS profile is still present, capping the speed.
Mind leaving the router in the test socket over the weekend, and if it doesn't recover by Monday we'd then arrange an engineer visit to investigate this?
Re: Internet slow IP profile changed
23-06-2017 11:50 AM
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ok I will leave it in the master socket over the weekend
Re: Internet slow IP profile changed
23-06-2017 1:18 PM
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Re: Internet slow IP profile changed
25-06-2017 12:19 PM
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@greenbrucelee wrote:
ahh yes I forgot about that. How would using a filter be different to the built in bit?
Filters can fail - even BTOR supplied ones.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet slow IP profile changed
25-06-2017 1:57 PM
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HI thanks for that.
The speed has improved slightly but a BT whole sale test is still saying my max speed is 2Mbps. I will see if I have another filter but I dont think I have.
Re: Internet slow IP profile changed
25-06-2017 2:07 PM
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I am getting this message sometimes when doing the BT wholesale test
Re: Internet slow IP profile changed
25-06-2017 3:16 PM
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BT Wholesale tests are not always useful. Data from your router is more informative. Ignore (for the moment the BT speed test in the following...
Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet slow IP profile changed
25-06-2017 4:42 PM - edited 25-06-2017 4:43 PM
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Uptime: | 2 days, 8:06:22 | ||
DSL Type: | G.992.1 annex A | ||
Bandwidth (Up/Down) [kbps/kbps]: | 448 / 3,296 | ||
Data Transferred (Sent/Received) [kB/kB]: | 0.00 / 2.00 | ||
Output Power (Up/Down) [dBm]: | 12.0 / 18.5 | ||
Line Attenuation (Up/Down) [dB]: | 20.5 / 37.0 | ||
SN Margin (Up/Down) [dB]: | 19.0 / 21.5 | ||
Vendor ID (Local/Remote): | TMMB / TSTC | ||
Loss of Framing (Local/Remote): | 84 / 0 | ||
Loss of Signal (Local/Remote): | 31 / 0 | ||
Loss of Power (Local/Remote): | 0 / 0 | ||
Loss of Link (Remote): | 0 | ||
Error Seconds (Local/Remote): | 175 / 0 | ||
FEC Errors (Up/Down): | 218 / 14,231,436 | ||
CRC Errors (Up/Down): | 218 / 173 | ||
HEC Errors (Up/Down): | 141 / 132 |
1. Best Effort Test: -provides background information.
Download Speed | |
1.96 Mbps |
0 Mbps | 2 Mbps Max Achievable Speed |
Download speedachieved during the test was - 1.96 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :3.3 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps |
- Estimated line speed:
- There's no speed estimate currently held on your account.
- Current line speed:
- 2 Mb
I usually get around 6Mbps download cant remember upload I get
I have always been hard wired
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