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Internet Connectivity Issue.

whalleyg25
Hooked
Posts: 5
Registered: ‎15-02-2021

Internet Connectivity Issue.

Over the last couple of weeks, our internet keeps dropping. It’s been especially bad today and we’ve had numerous interruptions. It seems to drop out for a minute or less then reconnects. I’ve tried resetting the router but to no avail. Has anyone any ideas? There don’t seem to be any reported issues for our area.

7 REPLIES 7
jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Internet Connectivity Issue.

@whalleyg25 welcome to the forums. Are you on an ADSL or FTTC connection?

John
whalleyg25
Hooked
Posts: 5
Registered: ‎15-02-2021

Re: Internet Connectivity Issue.

Hi John. It’s ADSL.

jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Internet Connectivity Issue.

OK, in that case, I'm afraid it might be a good idea to try self-help first - Plusnet staff support is a bit thin on the ground.

. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

 

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

 

John
whalleyg25
Hooked
Posts: 5
Registered: ‎15-02-2021

Re: Internet Connectivity Issue.

Thanks John, I’ll give those a try. Regards. Graham.

whalleyg25
Hooked
Posts: 5
Registered: ‎15-02-2021

Re: Internet Connectivity Issue.

Cheers for that, nice to know I’m not the only one to be having problems. I’m going to try John’s suggestions but I’m finding it hard to understand why this has happened suddenly when connectivity has been fine up to now.

jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Internet Connectivity Issue.

Graham - these things happen, could be a myriad reasons - cable/exchange/equipment faults and many others. The phone network was never designed to carry broadband and occasionally gets upset, your equipment may be faulty..., the list goes on.

John
whalleyg25
Hooked
Posts: 5
Registered: ‎15-02-2021

Re: Internet Connectivity Issue.

Agreed John but thanks for the suggestions anyway. 

Graham.