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IP profile for fibre decreased to old ADSL speed

themaverick
Newbie
Posts: 2
Registered: 17-11-2013

IP profile for fibre decreased to old ADSL speed

I upgraded to fibre on the Wednesday and at first speeds were great. We got a peak of around 70 MBit. Which was what I expected. But I've realised recently that now it has dropped all the way back down to our old speed of 18MBit.  I did the BT speedtest and it said my speed was 18MBit but the IP profile was meant to be at 77.4MBit. This is not true when I look at the current line speed on plusnet which tells me it is capped at 18.7MBit.
BT speedtest:

Plusnet current line speed:
2 REPLIES
Moderator
Moderator
Posts: 18,701
Thanks: 1,954
Fixes: 247
Registered: 11-01-2008

Re: IP profile for fibre decreased to old ADSL speed

Welcome to the forums Smiley
Give them a call, should be able to match them pretty quickly..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: IP profile for fibre decreased to old ADSL speed

Hi themaverick,
I've just bumped your profile up for you, I hope that helps.