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IP profile for fibre decreased to old ADSL speed
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IP profile for fibre decreased to old ADSL speed
17-11-2013 3:49 PM
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I upgraded to fibre on the Wednesday and at first speeds were great. We got a peak of around 70 MBit. Which was what I expected. But I've realised recently that now it has dropped all the way back down to our old speed of 18MBit. I did the BT speedtest and it said my speed was 18MBit but the IP profile was meant to be at 77.4MBit. This is not true when I look at the current line speed on plusnet which tells me it is capped at 18.7MBit.
BT speedtest:
Plusnet current line speed:
BT speedtest:
Plusnet current line speed:
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Re: IP profile for fibre decreased to old ADSL speed
17-11-2013 3:52 PM
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Welcome to the forums
Give them a call, should be able to match them pretty quickly..
Give them a call, should be able to match them pretty quickly..
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 3
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Re: IP profile for fibre decreased to old ADSL speed
18-11-2013 1:32 PM
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Hi themaverick,
I've just bumped your profile up for you, I hope that helps.
I've just bumped your profile up for you, I hope that helps.
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