I have really got problems

[#1]

First, be careful with just switching the modem/router off & on. As you already have a dropping connection, the Exchange DLM has probably raised your Target SNRM, but in any event the next loss of sync could cause it to go up more which will result in slower speed.
To get the full stats you need to click View more....... and then Details on the top RHS of the page.
Also, have a look at your Current Line speed (Login required) and post that (not your phone number!).

[#2]

Telephone number:
*******************
Phone exchange:
NEWMACHAR
Estimated line speed:
1.0Mb (Accurate to within +/- 1Mbit) - Checked on 2013-05-02 23:57:56
Current line speed:
0.25 Mb
I noticed the line speed is actually 3 days old.
Oops i thought by "unplugging the router" you meant switching it off
Got you, i never noticed the details tab at the top RHS
DSL Connection
Link Information
Uptime:   0 days, 0:57:03
DSL Type:   ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:   448 / 2.688
Data Transferred (Sent/Received) [MB/MB]:   4,09 / 8,61
Output Power (Up/Down) [dBm]:   12,1 / 18,8
Line Attenuation (Up/Down) [dB]:   22,5 / 40,5
SN Margin (Up/Down) [dB]:   21,0 / 11,8
System Vendor ID (Local/Remote):   TMMB / ----
Chipset Vendor ID (Local/Remote):   BDCM / TSTC
Loss of Framing (Local/Remote):   0 / -
Loss of Signal (Local/Remote):   0 / -
Loss of Power (Local/Remote):   0 / -
Loss of Link (Remote):   -
Error Seconds (Local/Remote):   4 / -
FEC Errors (Up/Down):   0 / 1.994
CRC Errors (Up/Down):   0 / 6
HEC Errors (Up/Down):   - / 6 / 6

Internet
Connection Information
Uptime: 0 days, 1:00:12
Data Transferred (Sent/Received) [MB/MB]: 3,42 / 7,46
Connection Settings
PVC Info (VPI.VCI): 0.38
Type: PPPoA
PPP Settings
Username: **********
Password: **********
Connection Mode: Always-On
TCP/IP Settings
IP Address:
Default Gateway: 195.166.128.197
Primary DNS: 212.159.6.9
Secondary DNS: 212.159.6.10
Ffdddd

[#3]

Well the bad news is it looks like your Target SNRM is at 12dB, which is giving you a slower sync speed that you will otherwise get.
The good news is that your line estimate is well below the sync speed you are getting and will get when you problems are fixed. Probably because Plusnet's test was done when you line was not as good as it is at this instant.
With your line attenuation you should be able to get around a 6.5Mbps Profile as you are on 20CN. Even better, later in the year your exchange is due to be upgraded to 21CN so you may end up with around 10Mbps.
Despite your current problems, the error rate is quite reasonable at present. If you leave the modem/router running, next time the connection drops, as soon as it is backup, post the full DSL:Connection stats again - Do NOT reboot the modem/router or turn it off, ideally need to see several lots of stats without a reboot.
When/if the need arises in the future, that you need to reboot, or do anything that manually loses sync - ie change filters, sockets, leads etc. use the following Disconnect method -
Log in to the Modem/Router, in the Internet box, click Disconnect to drop the PPP Internet session (this is not the sync), wait about a minute and then power down the Modem/Router. After about another minute you can unplug it from the line. Do whatever is needed, but stay offline for at least 10 minutes. When you re-connect and power up, Login to the Modem/Router and click Connect. Don't do this more than 5 times in an hour, then leave it for the rest of the day. This method is to help stop the Exchange DLM from thinking your sync loss was a dropped connection.
PS. You can do a Disconnect & Connect (without a power down) to Gateway hop.

[#4]

If you run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test. Do a Copy and Paste of the results and post here (no need to grab an image).
When you've done that we might be able to get a member of Plusnet staff to get your Current Line speed (Login required) to match your BT IP Profile which will hopefully be higher. But as you are on a 20CN exchange, these BT IP Profile changes can take from hours to days depending on the size of increase.
In the meanwhile, get your noisy line reported to BT Retail as I advised earlier  

[#5]

The BTw test results below, Ive also spoken to bt, they say no problem on the line but I suspect they did pretty much the same check I did, they have passed it on to the team/engineers  who will do 6 to 8 random tests from the exchange over the next 24hrs. Typical after all the problems it has worked perfectly for a good couple of hours now
Best Effort Test:  -provides background information.
Download  Speed
0.11 Mbps
 
0 Mbps 0.25 Mbps
Max Achievable Speeds
 Download speedachieved during the test was - 0.11 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.39 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

[#6]

Can you post the DSL stats again, there has been a disconnect (could have been the line test) but the good news is the sync is higher. That IP profile should update quite quickly.

[#7]

Is this the right things,  its all dutch to me im afraid 

DSL Connection
Link Information
Uptime: 0 days, 1:29:02
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.392
Data Transferred (Sent/Received) [MB/MB]: 15,76 / 51,15
Output Power (Up/Down) [dBm]: 12,0 / 19,6
Line Attenuation (Up/Down) [dB]: 22,0 / 40,0
SN Margin (Up/Down) [dB]: 21,0 / 5,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 17 / -
Loss of Signal (Local/Remote): 2 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 440 / -
FEC Errors (Up/Down): 111 / 133.079
CRC Errors (Up/Down): 102 / 595
HEC Errors (Up/Down): -02 / 595 / 12.047

[#8]

Yes, that's the right things  
The Downstream sync speed - listed as "Bandwidth Down" in the above stats in now 3,392 however the SNRM (Noise Margin for short) or "SN Margin" Down is now  5.2 which indicates a lot of noise there. Hopefully the Profile will go up soon. Run the BTw Speedtest again in about an hour.
The stats are also showing something that was at the back of my mind as you are on 20CN, and that the recent sync losses were due to loss of Upstream sync (Loss of Signal). This seems to be fixed by a firmware upgrade - see http://community.plus.net/forum/index.php/topic,109919.msg951009.html#msg951009 .
As your line is somewhat iffy to say the least, it's not something I would recommend or suggest being done remotely, but being done locally instead. How confident might you be about running a Software program and upgrading the Firmware? I'll provide you with the links to download the necessary if you are reasonably confident.

[#9]

If the instructions a[ftp][/ftp]re easy enough to follow then I've no problem giving it a bash under instruction, unfortunately atm I'm back on the phone as Plusnet has dropped out again

[#10]

Oh dear, well post the stats as soon as it comes up.
Then after that, whilst it's up, have a read of this Library article the method of which is the same for the TG582n.
Do you think you can follow/do that OK. The software upgrade tool gives you step by step instructions and it's fairly straight forward really.

[#11]

Its never came back on untiln2300 last night, its wasn't on first thing this morning but it has come on now, i did both test. I would haveca go at the upgrade, what is it upgrading?
Btw test
1. Best Effort Test:  -provides background information.
Download  Speed
0.11 Mbps
0 Mbps 0.25 Mbps
Max Achievable Speed
 Download speed achieved during the test was - 0.11 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :2.46 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

DSL Connection test
Link Information
Uptime: 0 days, 0:23:47
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.464
Data Transferred (Sent/Received) [MB/MB]: 21,68 / 65,04
Output Power (Up/Down) [dBm]: 12,3 / 19,1
Line Attenuation (Up/Down) [dB]: 22,5 / 42,0
SN Margin (Up/Down) [dB]: 22,0 / 18,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 240 / -
Loss of Signal (Local/Remote): 27 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1.264 / -
FEC Errors (Up/Down): 0 / 178
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0 / 0

[#12]

Oh what a pain, well let's hope that BT ran line tests during that time and have got a fault logged now. Keep a note of that because if you have any further problem with BT before your transfer, you can bluntly tell them the line was dead between 16xx and 2300 yesterday. It's evident that it's a very bad joint somewhere, clearly showing in the line stats with a now 2464 sync and SNRM of 18dB DS, never mind all the LOS (loss of signal).
The upgrade is to the Firmware in the Modem/Router which should give you a more stable connection on 20CN, which has been observed as a problem with some makes of exchange line card.
The problem with your connection being off for such long periods is, it's taking longer for the BT IP Profile to go up which means your download speed will be very slow at the moment and may get interrupted by drops so I would wait until it and your Current Line speed are up somewhat before trying to download, you don't want the risk of a corrupted file.
When it's appropriate, create a new Folder somewhere convenient, preferably in root (C:/) so you're not likely to have any privileges issues, and then go to here to download the Firmware Update Tool into the folder and Firmware 10.2.2.B - don't worry about the fact it says demo. It's been thoroughly tested and Plusnet are happy with it.
Extract the Tool into the same folder and run setup.exe - you may find your Firewall or AV pop up, if need be tell them to allow the program or if they present an issue, temporarily disable them.
When the Update is finished, it's likely to have entered tr069 as the username, so you may have to login and enter your own details and password in the Internet box to speed things up, otherwise you'll have to wait for the tr069 server.
Hope all that's clear enough, ask away if you have any questions. Post  back another BTw speedtest and we'll see if your profile has gone up.

[#13]

Quote from: charliew

I was connected today and would like to know how to get the account to unlimited please

You're now on our unlimited product.
Let us know your latest speed test results too when you get chance.

[#14]

First off, Chris, I just noticed an email in relation to that subject, many many thanks to those responsible for squaring that up, very much appreciated.
DSL Connection   
   Link Information
Uptime:   0 days, 1:38:12
DSL Type:   ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:   448 / 160
Data Transferred (Sent/Received) [MB/MB]:   42,17 / 124,59
Output Power (Up/Down) [dBm]:   12,5 / 12,9
Line Attenuation (Up/Down) [dB]:   31,5 / 50,0
SN Margin (Up/Down) [dB]:   9,0 / 15,3
System Vendor ID (Local/Remote):   TMMB / ----
Chipset Vendor ID (Local/Remote):   BDCM / TSTC
Loss of Framing (Local/Remote):   311 / -
Loss of Signal (Local/Remote):   35 / -
Loss of Power (Local/Remote):   0 / -
Loss of Link (Remote):   -
Error Seconds (Local/Remote):   1.586 / -
FEC Errors (Up/Down):   81 / 27
CRC Errors (Up/Down):   32 / 0
HEC Errors (Up/Down):   -2 / 0 / 0appreciated

Anotherone -again many thanks to you too for the time you've wasted on me and my wee drama
I was off line for a while again, just managed to get the Btw test done
DSL Connection
1. Best Effort Test:  -provides background information.
Download  Speed
0.07 Mbps
 
0 Mbps 0.25 Mbps
Max Achievable Speed
 Download speed achieved during the test was - 0.07 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :0.16 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

I recieved a text from bt stating that "we have raised a fault on your telephone line, the fault is currently being delt with by openreach, the estimated time to clear the fault is 10/05/13". Im not sure if they have found a fault or have just forwarded my inquiry as a fault?

[#15]

Something is certainly causing your line to drop;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13679429347396.png"/>
I'd follow up on the phone fault, it looks like they've located some issue.