Help needed with Lost Static IP
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Re: Help needed with Lost Static IP
04-01-2013 10:10 AM
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Quote from: Chris @RB211
I've added a new static IP to your account, next time you disconnect/reconnect you'll be assigned it.
Checked and working, thanks Chris.
Re: Help needed with Lost Static IP
04-01-2013 12:31 PM
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Are you saying that if the old fixed IP is available at the time of assigning a "new" one, the "old" one can be used/re-instated, Chris? Some people may find that useful if it is the case :).
Quote from: Chris We'll reiterate to the CSC that they can get an experienced agent or one of our team to add a new static IP for free if the customer doesn't mind it changing.
Re: Help needed with Lost Static IP
04-01-2013 12:33 PM
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Re: Help needed with Lost Static IP
04-01-2013 1:08 PM
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So "if the customer doesn't mind it changing." shouldn't be there then? It does imply what I asked for confirmation of. What if the customer does mind it changing?
Re: Help needed with Lost Static IP
04-01-2013 1:09 PM
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Re: Help needed with Lost Static IP
04-01-2013 2:43 PM
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Re: Help needed with Lost Static IP
04-01-2013 2:46 PM
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Looking at the type of IP component on your account you *should* keep it.
Re: Help needed with Lost Static IP
04-01-2013 2:47 PM
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Re: Help needed with Lost Static IP
04-01-2013 2:52 PM
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Quote from: Chris Looking at the type of IP component on your account you *should* keep it.
Does that mean you know who might or might not lose their fixed IP - can we tell? If I knew I was going to be safe I'd place order Unlimited.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help needed with Lost Static IP
04-01-2013 2:54 PM
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Re: Help needed with Lost Static IP
04-01-2013 3:02 PM
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It says (my bold)
Quote Adding or removing a Static IP
If you'd like to add or remove a Static IP please raise a Ticket or call our Support Team on 0800 432 0200 or 0345 140 0200
Additional Information
You should leave the connection settings in your dialup configuration set to Server Assigned IP Address. You are simply assigned the same IP address to you each time you connect.
For more information see our IP addresses support page.
I suspect this is a component that was added to my account before I changed from the Connect account to ADSL - especially if you look at where the link in the final line goes (dial-up unmetered accounts FAQ)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help needed with Lost Static IP
04-01-2013 3:08 PM
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Mine survived the change from Value to Unlimited if it helps.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Help needed with Lost Static IP
04-01-2013 3:11 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help needed with Lost Static IP
04-01-2013 4:05 PM
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Quote from: Chris We'll reiterate to the CSC that they can get an experienced agent or one of our team to add a new static IP for free if the customer doesn't mind it changing.
We're actually testing a fix today for this, hopefully that'll work but if not then we'll have to rely on the developers to fix it.
Any chance you can update this thread if the fix works or not please Chris?
I've got a pending change to unlimited on 14th Jan, but I think I'll ask for this to be cancelled if I'm likely to lose my IP, it would be a major pain to update this everywhere if it changed.
Re: Help needed with Lost Static IP
04-01-2013 4:06 PM
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