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Unlimited: Throttled @ 60GB?

bartxp
Dabbler
Posts: 14
Registered: ‎18-03-2009

Unlimited: Throttled @ 60GB?

I recently switched to 'Unlimited' from BB Extra.
All was going fine until last night, when my usage reached 60GB.  At this point the download speed went into 'limp mode', just like it used to on my previous non-unlimited product.
The Unlimited FAQ says there are no caps, no throttling and no FUP.  Is it coincidence my connection has severely slowed down at 60GB - or does the FAQ need updating?
17 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Unlimited: Throttled @ 60GB?

The first question is when did you move to unlimited as the changeover happens on the first billing date after you request the change
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Unlimited: Throttled @ 60GB?

It sounds like the product change may have not completed properly.  Give me a few minutes and I'll have a look.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Unlimited: Throttled @ 60GB?

Hiya,
We can't see any reason for this slow down at all.
You are profiled correct on our systems and there's no obvious reason for any slow down. Are you still seeing poor performance?
bartxp
Dabbler
Posts: 14
Registered: ‎18-03-2009

Re: Unlimited: Throttled @ 60GB?

The download speed has improved since last night, but it is still than 25% of what it is usually (~780KBps vs 180KBps).
Speedtest.net result is also consistently around about 7.6Mbps, but is now less than two.

bartxp
Dabbler
Posts: 14
Registered: ‎18-03-2009

Re: Unlimited: Throttled @ 60GB?

Quote from: Oldjim
The first question is when did you move to unlimited as the changeover happens on the first billing date after you request the change

Sorry Jim, I should have anticipated that question having worked in IT support Roll eyes  It's been active since the 5th Jan.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Unlimited: Throttled @ 60GB?

Would you mind running a BT Speedtest to see what values you are given there?
http://speedtest.btwholesale.com
Method0ne
Grafter
Posts: 108
Registered: ‎12-12-2008

Re: Unlimited: Throttled @ 60GB?

Out of curiosity, have there been any other reports like this since the Unlimited service was rolled out?
Community Gaffer
Community Gaffer
Posts: 5,296
Thanks: 622
Fixes: 5
Registered: ‎04-04-2007

Re: Unlimited: Throttled @ 60GB?

First I've heard of this problem.  Definitely not by design.  I'm hoping it's a badly timed profile change due to a fault or something!
(editted typo)
Kelly Dorset
Broadband Service Manager
Method0ne
Grafter
Posts: 108
Registered: ‎12-12-2008

Re: Unlimited: Throttled @ 60GB?

That's good to know, not that it helps the OP any, but at least it isn't a widespread issue.
bartxp
Dabbler
Posts: 14
Registered: ‎18-03-2009

Re: Unlimited: Throttled @ 60GB?

Quote from: Jameseh
Would you mind running a BT Speedtest to see what values you are given there?
http://speedtest.btwholesale.com


Broadband Speed Test Results
Download Speed (Mbps):  1.94
Upload Speed (Mbps):    0.36
Ping Latency(ms):        35.00
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Unlimited: Throttled @ 60GB?

What James should have said is that you need to do the second stage diagnostic test to get the IP profile - click on further diagnostics at the bottom of the results page
You will get something like this
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Unlimited: Throttled @ 60GB?

The IP Profile is 2000Kbps (this is set by BT).
It'll take up to 3 days for it to pick back up again (20cn) but after that all should be well.
Mystery solved.
bartxp
Dabbler
Posts: 14
Registered: ‎18-03-2009

Re: Unlimited: Throttled @ 60GB?

1. Best Effort Test: -provides background information.
Download  Speed
1.96 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.96 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Unlimited: Throttled @ 60GB?

Quote from: Jameseh
The IP Profile is 2000Kbps (this is set by BT).
It'll take up to 3 days for it to pick back up again (20cn) but after that all should be well.
Mystery solved.

Solved? Not sure about that.
Why did the BT Profile get set to 2MB at the same time as he moved across? It smacks of a spurious order being set to BT regarding the provisioning and we know that has been happening on 21CN.
jelv (a.k.a Spoon Whittler)
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